Bedding was outdated and uncomfortable

Parking.

The hotel is outdated. The rooms are extremely small for the price. The pool appeared to be clean and the weather was perfect outside but the pool was “closed” during available hrs. The room keys did not work for the full stay. I had to keep going to the front desk so that they can reregister multiple times.

I liked the fact that we were close to the elevator and only had to walk out the back door to go to the pool area. I really enjoyed the kids pool with my grand baby. The water was right and they had plenty of seating by the pool. The breakfast was very nice and the staff on the following day was very courteous and helpful. I did like the lotion and soap offered in the bathroom. They seemed of decent quality.

Upon arrival, the staff member continually told me i did not have a reservation. She was very rude, initially until we realized that they put the reservation in my maiden name. Once we worked around this, the questions i asked were met with snarky replies and an unprofessional tone. Once i got to my room to check in, i realized there were two different beds in the room. Meaning one was on a platform and the other was on a regular metal bedframe. This proved very uncomfortable for sleeping. For it to be a hilton, i was very disappointed in the bed. It was like sleeping on plywood. Im a local and My whole reasoning for visiting was for the pool and jacuzzi. I didn't like the fact that the jacuzzi did not work. The big pool was very warm. Almost as if it was being heated. This was not a bad idea in the evening, but in the day it seems counterproductive. The trashcan was overflowing with garbage and had not been changed even as I was leaving Sunday morning. I literally left from the pool and got in my car and the trash can was the same trash from the previous night. I feel like for the amount of money I paid for this room, it should have been better maintained and presented to me.

Clean friendly safe!

Nothing

Customer service and location

Barking dogs

Front Desk

Location of hotel and room were great; breakfast options and the common areas were great as well. Staff was helpful and friendly.

Online stated that pets were accepted, then we had to pay an addt'l $75 for one small dog. The bathroom was dirty and had mold issues. The hotel staff at check out compensated us fairly for the inconveniences.

beds are very comfortable- overall facilities is very clean. The bad rating was for the fact I made a reservation for Tuesday May 9th. knowing we wouldn’t be there until Wednesday around 8:00 & would need some sleep. Upon arrival the front desk said my reservation was canceled that was after numerous calls confirming I would have a room when I got there we could go to sleep. I am requesting a full refund Thank you in advance for your help Christine Doiron

The attitude from the front desk clerk after driving 13 hours & my reservation was cancelled & she did nothing about it