Beds ; the one & only good quality in this hotel

A) The room was stinking smoke when we arrived, absolutely stinking B) I paid for breakfast they trued really hard to make me pay again despite the evidence I was showing them " uuuh sorry we don't speak french" C) They know that they will not see customers twice : they try to take advantage up to the last penny D) Internet slow as can be in order to push the customer to BUY the "fast version" which is only a normal speed E) 20 minutes for the check in F) After the 20 minutes we never saw the beginning of their "welcome cookie" CONCLUSION : Avoid avoid avoid by all means !!! As everybody can read I've received a "standart answer from Megan Daevis, GM of the hotel". This is a joke. When a customer has been that mistreated you don't send that kind of empty message. You DO something, you DO something concrete. Voucher, refund, compensation or whatsoever. That shows that in fact the problem starts directly at the level of the general management . Certainly getting a pay check but also certainly not managing the hotel. Now I will write directly to the headquarter and the management of the company as well as tripadvisor and all the other sites.

The only reason i stayed for the night i had a late flight and thought it’s convenient to stay closer to the airport. Before i arrive, i sent many messages to the hotel to confirm the shuttle pick up, no answer. When i arrived, i tried to call couple of times, no answer. It’s a very frustrated start if you are travel alone middle of the night waiting a shuttle to come. A shuttle came after a while, the receptionist was super rude when i checked in. The room was not clean, they had like dirty coffee pods and used cups and not even a bottle of water. I saw a hair in the bed. I didnt go to reception because they were not welcoming. I left immediately the next morning. Do not trust the name of hilton, this is nothing like a hilton standards around the world. Look for another place to stay especially if you’re traveling alone.

Shuttle bus

Poor Breakfast Not nice ambiance

The noise of the kids in the swimming pool while eating lunch/dinner was not good.

Very clean and well maintained.

I did not like anything

I didn’t like the fact I drove all the way there and they tell me something different when I get there when it was online that the room was booked and I was told to pay an extra $270

location was the only positive. shuttles were not every 15-30min. took 1 hour to get a shuttle despite 3 phone calls to front desk. No compensations staff was rude and slow and not accommodating facilities were disgusting hotel staff was using public elevators during peak times with dirty linens while public tried to get down to lobbies with luggage. totally gross

there was truly nothing to like. the pictures of hotel online are NOT a true representation. their staff use public elevator service for room cleaning services the windows were YELLOW and looked like a horror film. I took pictures. smelled mildew loud hotel bad shuttle service

location to airport.

bathroom had the worse sour smell! disgusting!