Room was ok

Maintainance needed

The staff was extremely friendly and location was perfect for we needed it for.

If you are in a hurry for breakfast or want to grab & go, forget it! Went to where they served breakfast at 7 am and there 2 people in front of me. The lady was clearly overwhelmed and the people waiting looked irritated. We waited for a bit and left when we saw no improvement. Came back down at 10:30 and there was a family of 4 deciding what they wanted, we tried to place our order we knew what we wanted but the family of four who still trying to decide what they wanted was helped first. The employee had to go to the back to see if what they ordered was still available, again took forever, my daughter pulled up her Starbucks app and found one near by so we had coffee and quick bite there. I would suggest to management to have at least 2 employees in the breakfast area. Not all of your guests are on vacation and have time to kill, some like have meetings to get to.

Hotel doesn’t respond to any request after check out. Contact with them is impossible.

Great front desk and valet

Great location. Walking distance to many things downtown. Staff was very friendly. Beds are comfortable.

The lighting in the bathroom is terrible for putting on makeup. It was a very busy weekend at the hotel with USC graduation, NBA finals and only one elevator was working which was a big pain.

The location was very convenient, and the front desk and valet staff were very pleasant and helpful. The Gym was nice, and the outdoor bar area on the second floor was very nice.

One elevator didn't work during our entire stay, leaving just one for the whole hotel. The "grab and go" area was only open until noon. The pillows were too thick (with no choices for thinner pillows apparent. The body wash and shampoo left a lot to be desired, and the "rain" part of the shower had no pressure, so it was useless, and we had to use the wand. And yes, I did clear the rubber nibs on the shower. That wasn't the issue.

Room space

Noise outside the window

the rooms were amazing!

the elevator is so slow

- Great location to Crypto.com - Good sized room - Awesome check in staff - Free bottled water - Good gym - On-site coffee shop

-Was very noisy outside but it was a Saturday night when we stayed in the middle of downtown LA!

This hotel was clean & my room was spacious & comfortable.

slow elevators & check in but otherwise great!

location for Crypto arena was good

Extremely noisy. Could hear constant running up and down corridors at night . screaming and laughing could be heard all night , as well as crying children . noisy from music up till midnight . shower was mould and did not drain

Great location, rooftop bar, staff was friendly

great location, very clean and modern room howler smaller rooms than most other hotels.

that as a guest I had to pay $50 to park my vehicle. I understand you have to pay at some hotels but the price is extremely high on top of already paying for a moderately priced room.

Great location, spacious room, very clean, massive TV screen. Bang opposite the staples center.

No proper laundry service, just alternate days and whatever fits into a laundry bag. Could not get my large jackets and suits ironed, because they did not have the service, and there was nothing available around. All the laundry services had a turn around of 1 week minimum.

The room was a Very good size. loved the shower

No restaurant

convenient location

The property was centrally located.

N/A

The cleanliness was a huge plus. Also loved that it was so close to everything we were in town for

No microwave in the room was a bummer.