Location was great

Not so great breakfast

Location

It was under renovation and there was no mention of this on the website. If you were an early riser it really didn’t affect you as much, but the hammering began around 9 a.m. and was very disruptive. Arrived around 6 pm to check in and the initial impression of the staff was they didn’t want to help you. There reception desk is divided and the first line we got into the receptionist keep sending everyone to the other side when there was only 1 group of people in line. And the manner they spoke to everyone was disrespectful. Really began questioning how my stay was going to be.

The staff was great.

There was a ton of renovations going on, coffee shop was closed, and when we went to the 4pm Mojito tasting the bartender told use we were too late and missed it, got to the bar at 4:03 p.m.

Location and staff

We have a huge list of complaints about the property, including the fact we were never advised there was construction, and as a result, and it was noisy. there was no gym/fitness center. And We also had many room issues including broken,showerhead, broken windows shade slats, and drape sliders broken as well. We left early due to these problems and others and despite the fact there was no resolution we still had to pay a penalty.

Great location! Easy walk to activities, food, shopping, entertainment etc.

Construction going on in hotel, fire alarm went off twice during our stay, had to beg staff for wash cloths

Location

Check in clerk was very nasty, s rude and acted like she hated her job. I booked with booking.com and was supposed to have breakfast included and I was charge all three days for breakfast. And 30 dollars a person. Are they crazy. 30 for breakfast and not good brreakfast. Cold eggs, soggy bacon and hard french toast. The hotel was under construction and was a mess.

Location

I didn’t know it was under reconstruction

Only the location

I recently stayed at the Crowne Plaza La Concha and faced unexpected challenges that significantly impacted my stay. Upon arrival, I was surprised to learn that the hotel was under renovation, including a water shutdown from 10 pm to 2 am. This information was not provided at the time of booking, and I was forced to purchase bottled water to wash up due to the water shut off. The first room I was assigned had an unpleasant odor, leading me to request a move. The second room, while free from the initial issue, was smaller and still carried a lingering smell. I appreciate the hotel's effort to waive the penalty for my early departure after discussing the situation with the management. However, the overall experience fell short of my expectations. The management did offer a discount for a future stay, reflecting a willingness to make amends, but I believe the situation could have been handled more effectively from the beginning. For future guests, I recommend inquiring about any ongoing renovations or potential disturbances ahead of time to ensure a comfortable stay. And perhaps carry bottled water, just in case.