Tiffany was very professional and pleasant.

I received a call while we were at breakfast on Sunday asking me to move out of room 209 because another reservation made specifically requested a roll in shower. I'm also older with disabilities, but complied. We were moved to 509. Breakfast was offered, but did not look appetizing... This hotel needs significant maintenance. The left elevator "often" will not allow the selection of the 2nd floor. The keyless entry system is a hot mess, and needs attention asap. Our cards had to be reprogrammed 6 or 7 times. Ridiculous! The outdoor furniture is dated and worn - need new seat cushions right away. My wife ordered a Po Boy (shrimp) sandwich that she took two bites out of and discarded in the trash. Good location - wrong management team.

$10 for breakfast??? Bye I’m going to Whataburger

Our sink was broken the entire time and I was charged twice. Once on a credit card which they used for incidentals and once on a debit...complete pain to reverse those charges

Team member Monica was exceptional in customer service and also with support of any needs.

The bed was a little soft.

Restaurant, staff and location

The room could have been luxury.

loved that it was decorated for commencement and the breakfast; staff was very courteous

it was a little farther off the main drag in tuscaloosa than I thought but worked out ok

good location

No free breakfast No weekend happy hour

no indoor pool