Posizione molto buona, distante pochi chilometri da New York tramite bus. Letto molto comodo e camera calda. Piacevole starci quando fuori è molto freddo. Nella camera ok il frigo e il micro onde. Tv grande, sembra un cinema.

Staff poco cordiale. La camera non è stata fatta e pulita per due giorni e quando l'ho segnalato, dalla reception mi hanno rimproverato anche in maniera fastidiosa, perchè non dovevo dirlo a booking. Nei giorni della camera non pulita, ci hanno rifornito asciugamani, shampoo e carta igienica. Ci ha dato l'impressione che reception e personale di servizio nei piani, siano due entità che neanche si parlano... Internet non va bene, meno male che avevo il mio hotspot.

The breakfast had nice selections.

The plugs in the second room did not work so my friends were unable to charge their phones. The man from the front desk came to try and fix it with no luck.

Rooms are clean and very comfortable. Rest room very good and Beautiful

Location. Long walk to Bus station .

Gut

Ok

Shuttle service to New York Comic Con! Only 10$ each way, & was super relaxing to not have to fight city traffic. Breakfast was unique (gluten free vegetarian, & is never had eggs cooked that way). Surprisingly quiet for location (no traffic noises!) Cleaning staff did amazing job. Room was larger than anticipated

Someone hit my daughter's car in the parking lot, so started our stay on a sour note. Front parking is a bit of a steep angle, but that's just the terrain.

 Very quiet and safe for a family

N/a

Access to main road and restaurants bathroom and room was clean.

Beds were not comfortable.

Clean, the location to a shuttle to nyc was close

area is a bit scary walking at night, staff arent very helpful

It was clean

The room was smaller then we thought

The room look clean but I saw cockroaches. Disappointed

I saw two Cockroaches in the bathroom. That is very nasty and disgusting.

Guy at Front desk was extremely helpful and took good care of us.

None.

smelly carpet and key doesn’t work properly for rooms key

Room was okay, nice view.

Shortage of cleaning staff. Front desk staff not cooperative. Do not recommend this hotel.

nice staff.

elevator was sketchy. I got stuck but it was okay.

my room was given away before I arrived at the property with no notice. The staff was unapologetic and since the hotel was fully booked, they made no effort to find me another place to stay. I traveled very far and was given no notice that my reservation was being given away. I will not stay again or use booking.com.

Night shift front desk terrible. Requested and booked non smoking room, room given was smoker!

Unprofessional.

location

smells on the hallway receptionist no cordial no friendly

worst customer service ever. front desk person really rude

Nice front desk people Nice room Comfortable bed

The elevator on the right was kind of scary to see it sounded like it might break down

Staff was friendly. They tried to resolve issues they could.

Elevator and common area smelled with drugs. Rooms have no insulation. Too much noise from neighbors. No water bottle or napkins available in rooms. Breakfast was cold stuff, Grab and go.

Quiet and fairly spacious room. Very enjoyable stay!👍🏽

no complaints