Layout of hotel and rooms was nice. Lots of parking...near restaurants

The common areas of the hotel was filthy. Room was rushed to clean if cleaned at all. Multiple times I went by the front desk and no one was there.

Location

I didn't like all the traffic near my room 121 and the high traffic close to the front desk. I asked on 5/4 for my room to be switched that morning (10am) and was told they couldn't guarantee me a room that morning. I said fine and agreed to come back later and just get a room. When I returned not only was my room not changed, but there were no more rooms available. I asked for a refund and was given a receipt. Sonesta still has yet to confirm I was checked out and fully refunded with booking.com.

great location and very nice suites

the housekeeping was a bit slow I didn’t get any cleaning for my entire 9days stay

I liked that the building had a clean and fresh smell all over it. The beds were very comfortable. Very peaceful.

I did not like that you had to put 100.00 deposit for incidentals and it was not mentioned on my booking at first and ice machines should be incorporated on each floor even though their are refrigerator/freezers in every room. It takes time for the ice to make. Lastly, it should be free parking not 7.00 a day.

the kitchen in the rooms

paying for parking

THe room was very clean. Loved the full refrigerator and stove. Enjoyed the seating area.

I was disappointed at the bed size. It was really small. Alson the key cards gave me trouble at the door entrance to my building several times. That was frustrating because I had food that got cold . And please for the love of God start considering other breakfast options that don:t include pork. Turkey sausage or turkey bacon or even plant based breakfast meat options would be a welcome addition.

The room was nice.

That the one room toilet had a puddle of water in front of it.

The room was nicer than expected, and the front desk agent was very pleasant and accommodating. The room was clean and very comfortable. I would stay again!

I wasn't a fan of the small lobby area it felt cluttered. Not sure if renovations are being done but the floors and walls on my way to the room was an eye sore. The barking dogs didn't help make this experience great.

The staff was very pleasant and the Facility was very clean.

I didn't stay longer.

The room set-up and the bed.

We had a stink bug in the bedroom, the toilet kept running, and the remote didn't work in the bedroom. The other room had a puddle of water on the floor by the toilet, the chairs were scratched up. The hotel needs to be remodeled

nice location. size of room was nice.

old building. old furniture. no smoking policy but we smelled MJ and cigarette smoke. We opened windows because I felt nauseated and dizzy. I thought it could be carbon monoxide but after several observations, I linked my nausea and dizziness to the smell of MJ and cigarette smell.

the staff was very friendly

the hotel is very is dated, old carpets with full colors, it’s confusing to get to since there’s another hotel with the sonesta name very near, it smells weird in the hallways, the door was a pain to get to unlock with the card because of faulty equipment, and they didn’t clean the room daily, the tv was a step away from being an old crt tv