Tried calling hotel several times from outside the hotel to speak with front desk about item I left in room after check out. Phone would ring 15-20 times, never answered and then disconnected. Very frustrating.

Staff and location. Room was nice and clean. TV needs immediate update.

When i come to Chicagoland I stay at this location because it is right in the middle of my two customers. Allways clean and comfortable

Staff were great and very helpful the decor was tasteful. Breakfast isn't included but it was delicious.

You could tell the room wasn't cleaned well, I found gummy bears on the floor by the bed. The coffee pot didn't work, which they were more then happy to replace but I wasn't going to fret about it since we only stayed one night. The pool was nice but the hot tub needs work. Half the jets didn't work, and it looked like it hadn't had a good cleaning in awhile it was kinda gross.

Location was nice

I paid for the extra breakfast but was informed that it was not included with the stay.

I loved the cookie at check in, so much I got 3 of them!

It's VERY dated... VERY.

Superb hotel with good rooms and good bathroom, excellent breakfast. good heating in rooms

Warm cookies at check in.

There wasn't a mini fridge in the room.

When I arrived the Hotel staff was very accommodating, informative and welcoming

Room Cleaniness; When I got to my room there was some very disgusting things found in the bathroom. Down the front outside of the toilet was either some ones puke or fecal matter...this continued to the base trim outside the shower. Upon noticing this I grabbed my luggage and want to the front desk where they credited my credit card and I left the hotel. Therefore, I cant speak to any of the other items above

The white bed spread cover was not very clean on either bed. They should be laundered after EVERY use like the sheets are. Especially, since people are more aware of health issue that come from non sterilized bedding. We were thankful we brought our OWN bed covers. The floor ( carpet) was not very clean either. When we arrived, we were not told by the gentleman who checked us in about all the amenities you had to offer. A little disappointing as we were the only ones at the front desk at the time.

It was quiet and peaceful

could use some updates

Atmosphere was nice

Bed was not a king as advertised, queen size, but they will tell you it's a king all day long!!

It was easy to find

I was put next to the elevator and very noisy!

The food was mediocre but sufficient. Staff was very friendly.

Eggs were overcooked. Restaurant has very limited hours.

it was great

Everything