Our room was clean and comfy and met our expectations. The breakfast was well-stocked with typical, simple, hot and cold breakfast foods. The staff was friendly.

I liked how big our room was

I think you could get better amenities for the kitchen and bathroom

Clean and ok breakfast

N/A

We stayed at the Comfort Inn/Hadley for 7 nights, located super-close to our daughter and her family. Breakfast was ample, varied, tasty and well tended by an efficient, pleasant staff. The room was fine - nothing too fancy - with a comfortable king bed. Overall very clean and well maintained with the option for housekeeping on request - a format that discourages the overuse of cleaning products and make-work for staff. Also, my husband doesn't "thaw out" until about 11 :) so housekeeping would be problematic. Plus we can keep a room/bathroom tidy. It was nice to meet the GM, a rare occasion at almost any chain hotel, oh, and the pool and spa are also quite nice.

It would be nice to have refillable dispensers for bathroom staples like shampoo/conditioner/soap, rather than small plastic bottles. So sugge.stion offered.

Breakfast was clean, nutritious and well served. Kitchen staff was very, very professional and helpful.

Our room was not cleaned and no one told us we had to ask to have it done. Completely disappointed by that. Actually, of all the Hotels we've ever stayed at, this was our first experience with that. Kind of shocked. (Stayed in Room 229 & had to kill a couple of large ants, but didn't make a big deal about it).

it was a perfectly comfortable place to stay

the price.

Rooms and bed was comfortable.

Unfortunately, there was the everpresent smell of natural gas coming from the laundry facilities. The desk staff said that it has been going on for years and was "ok". It was almost unbearable to walk through the reception, everyone in our work group noticed it. The staff totally brushed us off! I eventually called the natural gas company to come and inspect just before we left. No idea what happened. I would NOT STAY HERE again.

Close to UMass. Great staff.

Could be cleaner. Bathroom had little flies, wall had a carpentar’s ant and bed linens had little black dots.