Comfortable and very kind and helpful staff other than one lady.

It is ridiculous to be charged for parking. Also there is one lady working upfront that is very rude. Every single time I stay here, I always hope she’s not upfront and I am reconsidering staying at the hotel because of her. She comes across bossy and condescending.

Better facilities than alternatives but the comparisons are not Hilton peer hotels

Single bed, no couch

Friendly staff

Noisy doors being slammed early morning.

Staff was friendly and helpful.

The room was not up to Hilton standards. Old and dirty carpet on the floor. Bulky old and noisy air-conditioning. The toilet did not flush properly. The shower floor was broken and not 100% clean.

Clean, bright and the big twin bed is more than enough for 3 of us

We stay for 2 weeks in Urbana to accompany my son on his 1st week on college We stayed in Hilton Garden in more than 6 nights We experienced that all the receptionist ladies are impolite & a bit rude even when we only ask a bottle of water while Urbana got heat wave , she replied : we sell the water, you only got 2 bottles when you check in I know the water is compliment, its not so expensive even when we buy it and at the hotel? we can take it for free in gym area All of them (receptionist ladies are rude & not kind Once I ask for extending the room for the best rate, she reply with anger But 2 men on receptionist are so kind

bed is comfortable

good

I liked the comfort of the room, new bathroom and the very helpful smiling staff as well as the breakfast room and the nearby supermarket

The view. The coffee machine and the dryer were not working

Room was spacious

Inside air, not fresh! Carpets. I have an account of Hilton honors but was not taken into account upon check-in. I did not understand why!