Holiday Inn Express & Suites Albany Airport Area - Latham by IHG

Soft towels. Airport close

Staff very nice but slow at check in. To the point of overwhelmed and could have used assistance.

Location

Clean

The property was quiet and the environmental controls kept the room at a good temperature with minimal noise.

I understand when hotels don't have rooms available for early check in, but this was a Thursday afternoon, it was VERY slow, The parking lot was nearly empty and they absolutely waited until exactly 4:00 before even allowing anyone to check-in. I don't know if this is the policies of this property but when someone comes in at 3:15 in the afternoon and check in is at 4:00 in most cases there's a room ready and they would allow a weary traveller who's wet from the rain on a motorcycle to at least get a room 45 minutes before 4:00 so they can change into dry clothing! This is the only reason I didn't give the property five stars and I won't return for fear that I'll be in the same situation in the future because I'm a motorcyclist and the weather tends to be dodgy. I've stated properties that allow early check in as early as 9:00 AM if rooms are ready, I was only asking for 45 minutes of time so I wouldn't be dripping wet in their lobby. If you're going to visit Albany, keep in mind this hotel is not downtown, it's by the airport. Getting to downtown is tricky without paying for a cab if it's raining and you're on motorcycle. We ended up getting trapped at the hotel rather than going out to a restaurant in downtown Albany and the only thing that we could get to in the downpours was the restaurant inside the hotel, as for bar food and fried food they're perfect but if you want a healthy balanced meal this is not the place to eat. Also, they were doing pub trivia that night which tended to make the entire bar an amplified nightmare of noise.

No pool cold water , hot broken