Close to I-84

Old, dingy. Elevator was broken so we had to get a double room on the ground floor instead of the King we reserved on the 3rd floor. Ice machine was out of order and breakfast was not free.

fast, clean love it

nothing

maids were way too loud when cleaning the room next to us at 8am. and repeatedly knocked on my door at 9am to come in and clean even though I had the do not disturb sign on the door and check wasn’t until 11am

Upon arriving on 12/16 I was greeted by a very pleasant and handsome man. He treated me like he knew I was coming and that made me feel welcome. Then we had an issue with the card machine and he got that handled in a very calming way. He told us where we could go eat. He gave a us a great suggestion. The next morning checking out just as personable as the gentleman the night before. We laughed and off I went. Also the restaurant where we had breakfast was very nice as was the waitresses. Thank you for making me feel comfortable.

I didn’t like that the bar wasn’t there. Lol

The food was good and the location was good as well

The girls were too busy taking in the back rather than the concerns of the customers

The elevator wasn’t working, they didn’t have anyone to help us bring our bags up to the third-floor. The entire third-floor smelled like propane or exhaust. When we did get to the third-floor room it wasn’t the size room I was charged for. It was smaller. We ended up getting a room on the second floor that was the size I was charged for and paid for. Housekeeping never came. The lampshade was broken in the room and should’ve been replaced. The lighting in the room was very poor and you need a light as you enter the room where the full-size mirror is hung so you could see what you look like in the mirror. It was very dark. The staff needs training on how to handle customers and treat customers the right way. We were never told about the breakfast and what it entailed although we did get breakfast vouchers. The Second day we came down for breakfast I had forgotten my vouchers but the girl at the front desk said I will just look up your room number and you’re all set and don’t need to go back to your room to pick up the vouchers. After finishing our breakfast the waitress said where are your vouchers and we told her that the girl at the front desk said we didn’t need them because she was going to look them up through our reservation/room number. That never happened and the waitress said I need to go back to my room to get my vouchers. When I went back to the room around 11 AM the room key did not work to enter the room. They had shut off the key to enter the room even after the prior evening we asked and were confirmed a late check out. I went all the way back to the front desk so they could reprogram the room key and no one at the front desk apologized for the inconvenience. The staff were friendly enough but clueless when it comes to hospitality and taking care of the customer making their stay the best stay ever. They also were mopping the bottom of each stairway so you risk falling down and slipping and hurting yourself.

the staff was so friendly!

some parts could use an update

The clerk that checked us in (Erika) was super polite and professional. If more employees did their jobs as well as she did, the world would be a better place.

the Physical property was very clean and well maintained, and the staff was outstanding!

The convenience

No daily housekeeping and no continental breakfast