Location was good didn't has breakfast yet

Staff smell like weed when cleaning the room the smell what still in room when we came back today

My room was in corner with a great view and spotless clean...the bed was comfy too.

The pool was not usable for me as there was no changing room and shower.

Clean, comfortable, friendly!

No dental floss available. Went to the restaurant and got a huge piece of steak logged in my tooth. No floss available complimentary or for purchase. This was a huge inconvenience during my stay.

The shower

The locks on the doors

It was close to our event, staff was great especially at front desk and in M Club

The property had several events going on the the wait time for elevator exceeded upward of 10 minutes

Location

Cleanliness

the staff, the room.

the elevators! only 2 were working and trying to get to the lobby at checkout took forever. we ended hauling everything down the stairs after waiting 10 mins and never getting an elevator.

Super clean and roomy

The elevators was so loud and squeaky. Wasn't great to listen to when sleeping.

Nice and clean

The noise rate was over the top

The view

The view

The location was everything, The hallways were dated and there were many spots that needed repair. The staff in the breakfast area where clueless to the point that we left and ate elsewhere. The girl didn't know what a sausage biscuit was which was enough to make me run for my life.

The staff in the breakfast area where clueless to the point that we left and ate elsewhere. The girl didn't know what a sausage biscuit was which was enough to make me run for my life.

schöne saubere Zimmer und auch der Standort des Hotels

Lange Wartezeiten am Lift (manchmal ca. 5 min), meistens gefüllt mit College Teams, die in der Stadt ein Spiel hatten. Das Check in verlief gut, dennoch wäre ein wenig mehr Freundlichkeit angebracht...

Great location. Not a long walk to places we wanted to see.

Bathroom needs to be updated to include walk-in shower and higher toilet.

The breakfast was good. I enjoyed it.

It was extremely cold in the room and I wasn’t prepared for that as far as clothes I brought. But I was able to change the temperature.

Gave a Bonvoy upgrade that was awesome Thank you Greg Creede for outstanding help and service. We will stay there again!

Our view was amazing. The staff especially Ms. Caroline the distinguished black man at the desk were very accommodating. So helpful. The bed was very comfortable and pillows were so fluffy. We loved having a walk in shower. We were impressed with the machines in the gym. Everywhere was so clean.

It wasn’t a big deal the ice machine on our floor wasn’t working, but my husband went to the next floor.

What we love about the Hotel more so was the cleanest

The room need more light

The bed was very comfortable and valet is highly encouraged.

The toilets are very low to the ground and you have to request a microwave to be brought up to your room.

I liked the location perfect for the Waterfront Jazz Festival.

The room small, closet could not hang clothes, and need instructions on the shower how to turn it on. Also as large as the hotel is, having only 4 elevators caused lines to form to get to your room.

Location to venue & restaurants are perfect. Nice jovial atmosphere of customers. Front Desk Assistant on our check-in was VERY NICE!

Water was dripping from the bathroom ceiling over the sink area. Not major but a steady drip. Did not relay to management because I am pretty certain they were already aware because there was a lot of water damage in the ceiling and around the baseboard of the bathroom door. The morning auditing crew, the valet, and another employee were definitely not customer oriented, and yes it was 5:15 am on our checkout, but we only wanted a name of a cab service to Norfolk's train station. Needless to say, thumbs up to Google😆.

Location is great

Elevators too slow at check out time. Took me 15 minutes to go from the 22nd floor to the lobby. Elevator literally stopped in every floor.

Room and How close it was to where we needed to be.

Long waits at the elevators and The bartender really did not know how to mix the drinks.