la posizione

la camera non veniva pulita tutti i giorni. La zona colazione era abbastanza sporca e la colazione molto povera

De heerlijke douche

Niets

Clean and easy access

The shuttle service times weren’t clear

New rooms

Location seemed in rough part of town, elevator broken, noisy outside

All was good, I never like the extra taxes or add ons, just give a straight up costs. no hidden costs would make me a lot happier.

Breakfast

Service

Clean and shuttle to airport.

Old elevators. Wasn’t crazy about decor. Minor things.

Clean. New. Excellent egg omelettes for breakfast. Good coffee. Airport will arrange a taxi in lieu of traditional airport shuttle…call front desk to book. Relaxing lobby. Good late checkout option for IHG members.

Convenient for a short stay/long layover. Easy to use shuttle to get to/from airport. Free luggage storage for the day.

For the price and location, it was all fine. Not fancy but totally adequate.

nothing

I paid for a King room but when I got to the hotel to check in I was told I had to stay in a twin bed room. I even pulled up my receipt to show the rep what was reserved. She stated there was nothing they could do because it was on a first come first serve bases even though I was charged for a king room. This was our anniversary trip. I was completely pissed. I contacted management the next morning and they said they would give me credit and free night they also apologized however I never received any of it. This was a horrible experience for me on how we were treated. I don't recommend this please to anyone. Their customer service and how the treat the customers is unacceptable.

Lo único agradable fue el desayuno y la persona que encontré para que me ayude, creo que era un mexicano, quien si tenía la disponibilidad de ayudar, es decir si sabe que es ayudar o atender al huésped.

El personal de recepción.nada amable,, nadie te ayuda con las maletas, puertas de habitación no abrían, tuve que dejar mis 3 maletas grandes y correr a recepción, para pedir cambio de tarjeta,, que encontré para que me ayude, habitaciones deprimentes, solo provoca irse rápido.

Fine hotel

The bus shuttle only ran once an hour. We stood waiting in the cold at the airpport for 45 minutes to get to the hotel.

Very good

The initial reception was cold and off putting. There was an unspoken but discernible resentment that I didn't make my reservation through their website. I had issues with my credit card and a deaf ear was turned to reasonable alternatives suggested by me. Fortunately I was able to resolve this and pay the mandatory $200 refundable deposit WHICH IS YET TO BE REFUNDED. ALL THESE HAPPENED AT ABOUT 12 MIDNIGHT AFTER A LONG FLIGHT AND ANOTHER LONG WAIT FOR A BUS TO PICK ME UP. HONESTLY IF I HAD A CAR I WOULD HAVE CONSIDERED LOOKING FOR ANOTHER PLACE AN

All

All

It was a basic HIE. It was as expected - clean with breakfast included.

No airport shuttle. Was instructed to take an Uber in and that the ride would be reimbursed. It was not. There are plenty of other ATL hotels at the same price point. Stay in one of those. The address provided by Booking.com is incorrect and takes you to a different Holiday Inn Express. So it was actually 2 Uber rides to get to this hotel. Very disappointed!

THE STAFF WAS NICE AND FRIENDLY

THE BATHROOM SINK WAS STOPPED UP THERE WERE NO BLACK OUT CURTAINS IN THE ROOM. THE LIGHTS FROM THE OUTSIDE PARKING LOT WAS WAY TOO BRIGHT TO BE ABLE TO SLEEP THE BREAKFAST WAS PIT A FULL. IT LOOKED LIKE IT WAS GOING TO BE GOOD, BUT ONCE YOU GOT IN THERE TO FIX SOMETHING IT WAS DEPRESSING... ;(

Close to airport with convenient shuttle after unexpected flight cancellation. Very kind and friendly front desk agent.

The beds were comfy and the room was clean

We were told a taxi would pick us up, we rang to be told it is under maintenance and couldn’t help us. The sofa bed had no bedding and was not made up, we rang reception and we had to go down to pick it up.

Comfortable room, good breakfast!

The breakfast was okay and it should have been hotter. The location was great.

The breakfast wasn't hot. Also, the smell of a dog coming through the connected room door.

la habitacion

el desayuno al final estuvo limitado

Muy bien todo

Todo bien

Room was clean and breakfast was good.

After traveling all day for my sister’s graduation. My mom waited in the lobby for 3+ hours to get checked in and after multiple attempts to receive help from staff she was constantly ignored. Only after I contacted booking.com customer service was we then checked in. The hotel had no manager to speak to nor explanations as to why my elderly mother was waiting for so long. Asked for compensation but was given a card to email management during business hours.

Young lady at check-in was VERY polite and helpful

There water flute was awesome it had fresh fruit It tasted great and the decorations of the curtains were amazing

I didn’t have nothing I disliked

It was clean , staff was nice

Location is not the best