Amazing hotel, great facilities and location to Universal Studios (8 mins dedicated walk) along with getting free vip express passes. Exactly why we booked it.

Pool far too shallow to enjoy properly. Only 3 feet deep!!

It's clean and close to the park.

The bed was broken, and the staff wasn't attentive to the issue. My daughter hurt her leg, climbing out of bed.

Poolside staff unhelpful

Reception staff u helpful Public hair on pillow case Restaurant door cold and manager did not offer to replace even when apologised for it

Atchitecture, style, location, hall, restaurant

Room was not too big...

The expresses passes

The bathrooms need to modernized and the toilet door reconfigured

Great location and a fabulous hotel, it is expensive but due to its location and the fact you get express passes included definitely worth it

nothing

Location, express passes

Charged extra for a bed

Pool, Exercise room Food, The Kitchen, short walk to Universal Studios

Hot tub is small and too many people at one time

Location Facilities Friendly helpful staff

The park tickets didn't really provide the speed we expected.

If you are American, you don't even need to pay attention on this feedback because you are going to like this so-to-speak “resort” anyway. But if you come (at least) from Europe and you are clearly used to a far superior quality of service, be aware of the fact that here what you get is not what you probably have paid for. So if I had to give a score for my stay at Hard Rock Hotel - Universal Orlando Resort, 0 would not be enough because I would need negative numbers in order to make a serious rating of it. This hotel is basically a mess with a total lack of services in every aspect. I made my reservation for a 4 nights deluxe king room that was not even a “deluxe” but a standard, old and decrepit room (destroyed sofa) instead with a narrow bathroom and a very sad view on the hotel car parking from the window. Generally the entire resort structure was decadent and dirty with the facilities that were not working (like quick park access from the hotel). I wrote to the assistance in order to get help on these issues. Booking wrote back to the hotel but after a week they didn’t even care about it and no answer. The moral of the story is NO COMMENT with a single advice for the Hard Rock Hotel at Universal Orlando Resort: please go to Europe and learn how to do your job from the basics.

Some People at the front desk

They make sure that you get your zone of privacy

Front desk busy

everyone is so friendly!

I loved everything!

how close it was to the theme park and that you get express passes with your stay

Nothing but the drink prices are high

EXCELENT!WE LOVED IT! WE WILL COME BACK AGAIN

NOTHING

The location is super, 5 min to Universal Studios and the Hard Rock itself is epic and was ones a really nice place to stay, the place is great for pool time and parties.

We had bed bugs and the rooms are totally outdated, the noise level is not acceptable and a water bottle costs $7. Overpriced and no relation between costs and service.

convenient to parks