Everyone was very considerate and pleasant.

Nothing

The beds/shower and toiletries

Pillows

Breakfast was good

The location. How welcoming the staff was and that they remembered us from a prior visit.

The location

That everything cost extra! It was already pricey. No internet included, no breakfast included, no parking included.

Everything except one thing

My neighbors were super loud

Near the hospital

It was ok

Looked very nice walking in. Very welcoming atmosphere

The concierge was a little condescending

The location was perfect for the game we attended at NRG.

We did not like that self parking was not a daily flat rate.

Very comfortable Very need from hospital er

Manager was wonderful

Desk clerk uninformed

We did the Starbucks location which was great for grab and go.

The entrance from the hotel to the parking garage was a little difficult to figure out, since it was after hours.

Location was close to the hospital

Booked a king room and received a double

Clean with friendly staff.

In using Booking.com, we indicated that we wanted a hotel with a pool. However, we found out after our arrival that the pool was under repair. It must have been under repair for some time, as it was in the hotel's printed materials - and as indicated by the dead roach sitting in the drained pool. The hotel has a shuttle that will take you to another hotel affiliate so that you can use their pool. Not very convenient when you want to swim with your family.

The location of this hotel is perfect if you have a loved one in Methodist Hospital or have early morning testing as my husband did.

The bed was great but the pillows were flat as a pancake, the food was good but expensive, the remote control to the TV in our room was worn out and/or needed new batteries, and the AC ran 100% of the time but did not cool our room adequately.

Easy to access Methodist Hospital for appointments and the staff is great.

Price was a little steep.