Bien que l’environnement de l’hôtel est sans intérêt, il est sécuritaire et il est possible de rejoindre le centre de Lowell rapidement. La chambre était propre. Le stationnement est grand.

Accueil très ordinaire. Pas vraiment d’offre pour le petit-déjeuner. Ascenseur défectueux à l’arrivée le dimanche et toujours pas réparé le mercredi. Petit sac de chips à 5$ (du vol). Parking de l’hôtel payant (!?) à 5$/nuit. La chambre était faite seulement à la fin du séjour. Il a fallu demander de nouvelles serviettes et du savon

Location was perfect. Staff friendly. East and well lit parking. Requiring me to write to some minimum character count is a reall pain in my backside though.

Dining area under construction. Hallways smelled a tad musty. Thought there was a complimentary breakfast included that ended up pay a la carte. Not at least having coffee and cereal or bagels seemed below Sonesta standards to me. Ultimately, not a full deal breaker. But it will conpel me to shop around options in area versus just keeping you top of mind.

Pas grand chose

Accueil très froid et expéditif. 3 serviettes et une savonnette pour 4. Et cerise sur le gâteau, 2 petits déjeuners compris alors que la chambre est réservée pour 4....... Personnel désagréable !

Location

Restaurant was closed no continental breakfast sheets would not stay on bed and mattress smelled horrendous

staff was nice

the tv did not work, the shower was leaking and didn't drain

I liked the location with lots of green space surrounding the hotel.

The facility need more trash containers outside the hotel. I saw lots of trash just on the ground. This was sad for such a beautiful location.

Staff was welcoming and very helpful.

I liked that it was pretty local and close to my parents.

Not my typical hotel and I've been to many but by far Sonesta was the worst of my experience. The sheets and blanket on my bed were dirty. Seems like it was never changed from previous guests. I went to tell the front desk clerk and she didn't apologize or anything for tje inconvenience but instead just gave me blankets. Also you have to pay for parking which is ridiculous. Nowhere on booking.com nor Sonestas website does it say we have to pay smh but instead it says there's free parking so I'm very confused. Overall my experience sucks. I'm very disappointed. First time booking with booking.com and first time being at Sonesta both were horrible experience especially having to pay 200 to sleep on a bed where someone else slept on before you is pretty disgusting. The pool looks very nice but it's temporarily closed and it has been for months now.