I loved the balcony and the room was so comfortable the shower was great and the location is perfect! Right in the middle of all the shopping but off to the side so it's quiet and peaceful.

There is only one elevator and it's in the back not even close to the front entrance it's location to the majority of the rooms is somewhat inconvenient.

Decent breakfast but expensive. Borrito $15 banana $2.

Facilities were old

location! but we had early check in on the app that wasn’t honored by the hotel. The staff actually said the app doesn’t apply to them. so why does the app let us check in early?

that early check in wasn’t honored or let us know that it wasn’t possible

The location was perfect. It was in the center of everything. The staff was very helpful and accommodating.

Parking

Easy check in. Convenient to Galleria Mall and Hoover Met.

No complementary breakfast. Pool needed cleaning. No microwave in room.

location was great and hotel staff were all great

Pool area was extremely dirty , as if other guest didn’t clean behind themselves plus i understand it’s not time for the pool too be open but the pool was sickening looking from all the mold and other things inside

The staff was great.. room was clean. The lobby smelled good and made me happy that i choose this hotel. Also, it is nearby several restaurants and shops.

Everything was good.

location

I paid for a king room with a balcony and I was put on the first floor without a balcony

Room

Breakfast choices

clean

staff was rude

the staff were great

room had water damage on the furniture. electric plug sticking out of the wall and did not work

Everything

I have no dislike

location

No headboard on the bed, no exhaust fan in the bathroom and hotel did not serve breakfast in the lobby even after our booking said breakfast was included in what we were paying for the room. We were told if we wanted breakfast, we would have to order from the bistro restaurant at the hotel. Also there were no sheets on the pullout sofa…after calling the front desk multiple times, we still had to wait for an hour before they brought them to us and the guest staying on the pullout sofa was way past ready to go to bed.