Residence Inn by Marriott Boston Westford

Loved the location and studio room Basketball court Free breakfast

The Pool was not heated The Pull out bed uncomfortable

Loved the amenities the pool and grilling and basketball court my family truly enjoyed spending time together

The staff was not so professional or helpful. The front desk did not have the pre requested crib avaliable like my confirmation said they would. They didn't even try to find one to accommodate my family. The front desk lady charged me twice on two cards for the same room and said she would reverse the charge and apologized but here it is 5 days later and I am still awaiting my refund. Really messed up my cousins wedding weekend plans because I was out 500 the whole time. Breakfast was good but the food table was always empty and the waffles were not easy to make at all they kept getting stuck in the old waffle makers even with the spray.

The room was clean with a comfortable bed. Nice living space with a kitchen which I didn't use but it was nice to have.

I had accidentally double booked a room and when I tried to cancel one of the reservations through the third party I booked the room with I was told that residence Inn has not responded to the request and I have not received my refund yet.

Beautiful, spacious and well equipped room.

The horrendous smell in the hallways. We stay there from Friday till Monday and housekeeping did not show up till Sunday evening. She just brought few clean towels, left most of the used one, garbage was left untouched.