The location to American Dream was nice. Breakfast was okay.

Booking a pool time. Prior to checkin, I was not aware of reserving a pool time. The reason I booked the hotel from others was because it had continental breakfast and a pool for my kids. There were no pool times available, but when a staff member did help us out to let the kids swim, an adult was drinking and vaping in the pool, blaring a speaker. The hot tub was packed with women drinking and baring another speaker. Our room’s tub faucet was not working for my little kids to take a bath so we had to have someone come fix the faucet.

Wifi

Place is disgusting. Staff rude. Jacuzzi broke. Pool has to be reserved and only 1 hr a day of pool time. Sucks

The location was absolutely perfect. It was 6 minutes away from American Dream Mall which was where we booked all of our activities so that was great. The staff were all super helpful and friendly. Housekeeping did a fantastic job as well. The breakfast buffet was good with plenty of options. Everything was well maintained and clean as well.

The sofa bed was uncomfortable and we could feel the metal springs. We did request extra blankets and they provided us that and I used it to cover the mattress more.

Great people in the hotels welcoming and efficient. Treated with respect and honesty. Good room near where I was going (american dream), and it was largely quiet. Great breakfast

The neighborhood is basically a industrial complex. The hotel can't choose that but there is nothing in the area to see - you have to go from the hotel to your destination

las intalaciones pérfectas

a pesar de estar en una zona de no fumadores, el piso y el ascensor siempre olia a marihuana sin ningun control, las señoritas de servicio se enojaban xq no saliamos de la habitacion a la hora que ellos querian para hacer el aseo a pesar de explicarle los motivos

Clean. Very friendly staff. Affordable.

Convenient location to The American Dream Mall and NYC Quiet area Clean facilities Helpful & friendly staff

The team that took care of preparing and cleaning up the continental breakfast were but very friendly They were also very loud and were banging things around when they were cleaning up the breakfast area They were practically pushy and quick to clean up once the breakfast time was over

When I want to visit NYC, I book this hotel. Rooms are large, very cozy, and clean. They come with a kitchenette. Beds are comfortable. Breakfast is fine with lots of choices, even if it could be improve with pancakes or waffles. Staff is great.

It's not in Manhattan, but you can easily get to NYC by bus. The bus stop is in front of the hotel, even if there's no sidewalk to reach it.

The room was large and comfortable, similar to other Residence Inns I've stayed at. The full-sized kitchen would be great for longer stays. Since we were only there for one night, it wasn't particularly needed. Comfortable bed, lots of room to relax.

Overpriced, although I suspect that's true of all hotels in the area. Seems like a destination for children's parties -- large group of kids in the halls and pool when we arrived. Long wait for check-in.

It's location

Sofa bed was not at all comfortable. Room had an odour. A very okay experience! Wouldn't visit again

The room was spacious and comfortable. The staff was marvellous.

Breakfast options were quite limited.

The staff could not have been nicer! Helpful and upbeat, other hotels should be more like this.

Nothing

very polite staff, clean good-size room, decent parking

strange main entry-way that looked like a back-door.... the front desk looked like a small "after-thought" as if they'd forgotten to plan for it in the original building design and then had to slap one in there at the end.... and then of course, there was no restaurant/bar

Breakfast what great the kitchen staff did a great job refilling the stations and keeping the dinning room clean..

What I didn’t like is the pool rules. Never had to reserve a swimming pool before so that was a bit much on top of it closing at 9pm

Staff was super friendly and helpful... breakfast was good too...

Price...

The property was very clean. Our room was beautiful. They had almost everything needed in the kitchenette. We will be staying at this property again! Excellent value!!

There was nothing I didn’t like. I only wished we had had more time so we could stay longer.

The rooms were very clean and everyone was very nice.

The breakfast was not approved by my children. They barely ate and still had to go get them something to eat. They should of had more variety of food for children and adults.

discounts for American Dream attractions and ability to reserve pool time in order to avoid over crowding.

no ice stations, had to retrieve laundry supplies (soap, etc. ) from front desk instead of from laundry room on second floor and cold water was shut off in the kitchen of the suite i was staying in. had to go underneith the sink to turn it back on.

The pool, close to the mall, 24 hour market in lobby, free breakfast. Truly worth it!

The reservations on the pool was something I liked and disliked. It was nice to have the pool area with only a few people, versus having to fight for it. Other than that, everything was wonderful.

Loved the pool! And that they have reservations for it so it's not over crowded. They were very clean and super friendly. Loved the actual kitchen in the hotel room

Area

The room the air conditioner not working in the room the control pool area

I didn't bother with the breakfast so I can't comment on that other than it was great that it was included. It was SO close to Metlife stadium. So convenient to concert there. I didn't know how to operate the TV or coffee maker. They had an employee who comes to your room to show you how to operate things. The gentleman at the front desk was stellar!! Went outside with me to show me where I could take my dog to go potty. My GPS battery ran out on the way home from the concert and I was lost. He drove to where I was and allowed me to follow him back to the hotel. Now THAT is customer service!!!!!! I will definitely stay there again should I go to another event at Metlife.

There were a few ants in the kitchen but this time of year it's hard to keep them completely out. I had a few tiny ants at home in my kitchen too and it took a while for the ant traps to kick in. There was a spot of dirt on the kitchen floor beside the refrigerator that I cleaned up.

I liked the roominess of the suite. I liked the coffee. The location was good. The staff were all very helpful and kind.

We had a couple of issues with appliances that didn't work properly in the suite, an imconvenience but not awful. The comdition of the kitchen could use a little help. Cabinet was broken, not dangerous, just unsightly.

Is so clean and comfortable 😍

Noting