Location was good

The whole floor as well as our room smelled like marijuana for 4 days. Talked to staff about it and they did nothing about it, even though they acknowledged that it was a problem. They were unwilling to do anything about it, so they get this sorry review. Don't stay there unless you are a pot smoker. If so you will love it!

Convince location, wifi work, reasonable price.

Room size quite small, couldn’t open 2 luggages at the same time.

Location

No hot water in shower. Had to switch rooms.

Excellent staff

It was a decently clean and spacious room with a nice view outside my window.

It's bare bones, nothing else. I called down to the in-hotel-bistro one night to see if I could have food delivered to the room or if I could go down and pick up my food, and was told that, despite having opened an hour ago, no one showed up to the kitchen, so dining in wasn't an option. Nothing was done to accommodate us when this happened. Just sh*t out of luck. Paid a lot of money and it wasn't even possible to spend more money to eat in my room.

The location is great. Close to restaurants and College Hill. The highway is 2 minutes away.

The cost of parking.

Location was great, very clean, spacious room, staff was very helpful

$30 seemed like a lot to pay for overnight parking when there are no other public parking options

The close proximity to RI ComiCon

I thought it was a great property

The staff were very understanding. My parking pass did not work. I had to go into the lobby to ask for help and was dressed as a girl at the time (had just been to a Halloween party) and no one batted an eye and the man on duty came out to personnally open the parking gate!!

Staff were wonderful.

Nearly a full english. Nice choice and opening hours during the week are okay also

Bar to be open from lunchtime. Nowhere to get a coffee once breakfast shut, until the bar opened at 18:00! Bar oping hit and miss, staff dependent. Bar to be of a more welcoming and warm feeling, instead of a plastic slab and only small in length. The area needs more staff and to be done out better. A bit miserable condsidering the size of the hotel tbh

Location

Parking! Had to pay a additional parking!

Generally good hotel, with good rooms and equipment. Comfortable bed and storage space for longer stays. Small shop for snacks and water/sodas at the reception. There is a bar and bistro available in the lobby for breakfast and snacks in the afternoon/evening. Located downtown, it is of course convenient to go to any restaurant or shopping mall downtown.

What was not so nice: The Fast and Furious style street racing on Memorial Blvd. below, until late in the evening (approx. 11-12 p.m.) Every night dozens of cars and motorcycles use the streets and seemingly nice acoustics bouncing off the high rise buildings, to rev their engines and accelerate down the street, howling their engines. It is fun for about 10 minutes. This is not really the hotels fault, but a nuisance nevertheless. Perhaps some sound proofing would be nice in the near future. For now if possible, get a room facing the other side...

Breakfast was awesome !

Rooms are dated. One room we stayed in smelled quite bad like pot.

Clean and quiet

No restaurant or decent breakfast facilities. May turn one of the many conference rooms you have into a restaurant.

Location.

To the Manager and Marriott Courtyard Customer Service: I received a receipt for $0 after I checked out on September 5, 2023 However, there is a charge for $790.89 posted on my Chase account on September 2, 2023.  The charge was not reversed. I believed my stay was free (confirmed by the receipt sent to me below) because of the arrest outside of my room early morning on September 5th.  My son and his friend and I had to push ourselves against our room door to keep it stable and to block it from opening for our safety.  It was being pounded on constantly by your other guests staying across from us as they fought.  Repeated calls to the night manager/receptionist resulted in no assurances to our safety.  Arrest(s) was(were) eventually made, and we rushed out of the room as soon as it was safe to leave (4am ish).   I did speak with the night time manager and got a contact number for the general manager.  He mentioned only the general manager can waive the charge on my stay.  I did not think that I had to call anymore when I recieved the $0 receipt below. Is Marriott Courtyard just slow in reversing my charge, or is there some other explanation? Please also forward my account of what happened at your location to the general Marriott Courtyard Customer Service Department.  I regularly stay with Marriott.  It was unthinkable that we fear for our lives that night, and still having to deal with this weeks after. Sincerely, Dr. Guu

CONFORTO

ATENDIMENTO DA RECEPCAO

Great location and rooms are spacious

Beds very comfy, location great. Staff helpful

Bar closed to early

To expensive for to little amenities

All of the staff was helpful and polite.

I took a shower and felt nothing but grit or bath salt on my feet. Stain on the toilet, my room had a pool smell due to slight mold, found a package of used honey behind the bed.

The staff are always great and helpful.

I found a dirty rag in the bathroom that had not been removed.

Very accessible to the downtown area. Clean and friendly staff

Requested and confirmed late checkout but the cleaners still started opening the door at normal checkout time. I think there was a lack of communication. Luckily we latched the door.

Not much

I ask for a quiet room but was put on the noisy side if the building. Bed not comfortable and bedding of mediocre quality. Staff rather standoffish not particularly helpful

It was right down town short walk to AMICA pladium

The staff didn’t realize I wasn’t baggage and pushed me in my wheelchair without asking and the manager thought it was the language barrier and it took 3 no’s for him to go. But as I told the manager it is a society problem and upon leaving for business a van blocked the ramp and had to wait till someone got on before it was moved