Location ideal for Old Town Pasadena

I thought the pool area could be more attractive

Room and location was perfect. Meal at the restaurant was good and generous for the price. Thank you

Construction during my stay, however didn’t heard noise. Just a lot of material in garage, which was a little difficult to find a spot.

Breakfast was terrible... charge $10 more but provide normal breakfast

Breakfast

The bed are so comfy and the room was very clean..

Only comment is may can the room have a information for the hours of the restaurant and a little menu just for let the clients know about shan’t ca they expect..

The staff was able to accommodate us through lack of rooms available.

Construction was a bummer

Location

Was not worth the money

Breakfast was really simple not a lot of selections

That was Contraction

The front desk staff were very polite and apologetic for the horror and filth we we experienced. When we asked for non- allergenic pillows we got them.

I can say in all honesty that this is one of the worst hotel stays my family and I have ever experienced. Putting aside the insanity and noise of the construction the hotel was filthy! I am immune compromised so i look for hotels who explicitly say they are following enhanced cleaning procedures during this time of Covid. HAHAHH!!! Not only was this not the case but the cleaning of this hotel wasn't even up to European backpacking hostel standards! At check in we were told housekeeping comes every other day. We stayed for 4 days and housekeeping came once. They knocked the door and asked us if they could come in. We were in the middle of getting ready so we asked them to come back . The housekeeper asked if she could just pick up the trash. We reluctantly agreed. to our surprise and disgust she then dragged a huge bag of trash through the room. The bag had a hole in it so as she was emptying our trash in the bag, more trash- not ours- was falling out across the floor. She didn't notice this, we tried to point this out to her but maybe she didn't hear or understand? Either way when she had left the room a trail of someone else's garbage was strewn across the floor. Since that was the only "cleaning " we had had when we left that day we asked for the room to be properly cleaned. We came back to find the beds had been made but the rest of the room was untouched. Dirty glasses were by the sink, which was still dirty as was the tub, bathroom floor and toilet. It was late so we thought we would deal with it in the morning. however during the night we discovered that we were out of toilet roll with no replacement provided. When we got up in the morning my wife called down for clean towels and toilet roll which were left outside the door... But we needn't have worried about towels as there was now no hot water to shower with due to the construction taking place.

It's a nice hotel. Staff is friendly and attentive.

Remodeling in progress was annoying. Scaled back amenities were frustrating (two people, two packs of coffee for two nights???).

I couldn’t sleep because the blinds wouldn’t close, I was across the street from a giant neon building. Then the water wasn’t working one day

Although under construction, customer service was superb.

Location

Could’ve been cleaner

Location

No room service but every other day, one elevator and pull out bed was a twin and uncomfortable

Breakfast was included in booking app but not in fact

Construction work was hard to deal with, if we had know we would never have stayed here.

location

Bathtub and mattress has stain, try to ask them to change but they said they are fully book

The staff was excellent, Great customer service! Location great

Overpriced considering there was a lot of construction noise during the day

Noise. Price

Super clean and loved the pool area

N/A

Location, very clean, felt safe walking the streets to shop, great restaurants in the area. Hotel breakfast was very good also.

Bathroom lighting not quite adequate, to dim.