Heathman Hotel

We enjoyed the $15 per diem credit that came with our deal, and which we used several times in the tavern. The room was spacious, comfortable and quiet, with good HVAC as well as the option of opening the window for some fresh air. Bedside lighting was nice and bright, great for people who like to read in bed. Coffee was the best I've had in a hotel, brilliant to provide a French press! Never had to wait long for the elevator. Staff was courteous and helpful; Kyle helped us with a ferry reservation printout. Opulent hang-out spaces on the mezzanine were lovely, appreciated tables on which to use laptops as well as lounging-about furniture for sipping drinks. We walked or took public transit to everything, so we'll see about leaving our car at home next time. It would be a nice place to stay if the weather wasn't good, as there is plenty of room to roam indoors.

We lingered too long in the room the morning of the second day, overlapping with housekeeping duties, but couldn't make staff understand that we would be out of the room in a few minutes. When I called down to the desk to ask for a fresh couple of coffee cups and a clean French press, we never did receive them. And housekeeping did not freshen our room on the third day, either. Little bit of a disconnect, there. Bathroom lighting was romantic, but dim, so a bit challenging for activities requiring strong light.

The location was excellent, within walking distance to the museum and lots of downtown shopping and restaurants. The staff was very friendly and helpful, and the formal sitting room was lovely - stately yet cozy. We didn't visit the bar or restaurant, but the chocolate shop was awesome :)

Upon entering, it was a little confusing as to where to proceed to the lobby. There were a few steps up with our heavy suitcases, and the lobby was past the ramp to the restaurant and around the corner. It turns our there was a small lift for suitcases, but again, it wasn't obvious and seemed cumbersome.

We LOVED the general decor of the hotel, and LOVED our big corner room, but mostly the staff.. James in the bar was so friendly, as were others whose name I did not get.. Breakfast was great. But the people who helped us check in, drink and dine, and load our luggage as we departed were just fantastic. The room was very clean and comfortable too. THANK YOU!!

nothing- it was GREAT!

Close to where we wanted to visit

Dirty carpet, dust, low flow water, hot water took a long time to get.