I received a call weeks after booking, 2 days prior to arrival, saying that due to circumstances, they could not honor my reservation. This is a first for me, personally, and I travel a lot.

After several emails to the hotel & 1 to Booking.com I still unable to receive a copy of the invoice for the stay to enable me to reconcile may credit card statement, very poor service.

very friendly staff, super clean and easy to walk to everything

noisy outside, but was prepared with earplugs which the hotel provided

clean

homeless problem

The rooms were large and clean

The staff were rude when I originally called because I was not a member When we arrived with family that were members - we were treated like second class citizens That was the worst water quality I have ever experienced - there was a gross film on me after my shower

Very clean and spacious, beds were comfortable. I always pull all sheets off and check the mattress when I stay in hotels, this one was spotless! We love the dishwasher in room, full fridge with ice maker and stove top! The sitting area is a good size and comfortable. The bathroom is also a good size, you don’t feel cramped!

We stayed here three years ago and the location was fun & lively one of the reasons we rebooked here! This visit the surrounding area seems a bit run down and lots of homeless people camped out front close to entrance. The police frequently came by to ask them to leave and each time we witnessed (waiting for valet) the squatters would yell profanities and argue. Made it uncomfortable especially with our small children witnessing.

everything

location

Location was good.

Did like the room not being cleaned everyday.