Everything was exceptionally clean, beautiful and my kids had an absolutely amazing time!

The crab pool wasn’t heated and it was a bit cold outside, so the kids couldn’t go on the slide or swim as much as they wanted to. But the spa jacuzzi did help a lot in keeping them warm.

La ubicación es perfecta, cerca de todo, el desayuno es contundente y para todos los gustos, habitación espaciosa y según las fotografías publicadas

Un día no hubo aseo de la habitación y estuvimos 2 días sin reposición de productos de aseo, El traslado a los parques no funciona tan fluido ya que Disney cambio su estrategia de conexiones y la frecuencia es solo dos veces al día, lo que no coincide con los horario de cierre de los saques Disney.

La ubicación, piscinas, la atención de su personal en especial María y sus compañeras en los ( desayunos) muy amable y cariñosa con los niños. Precio calidad está optimo

Todo excelente, volveremos

Todo estuvo muy bien

Der Aussenbereich ist für Kinder sehr schön.

Sehr sehr laut. Die Zimmer sind sehr hellhörig. Die Klimaanlage ist extrem laut. Die Matratze der Schlafcouch ist extrem schlecht, die Betten für vier Personen viel zu klein. Man merkt die Stahlfedern bei der Schlafcouch. Pappteller und Plastik Bestecke sind die Krönung beim frühstücken.

swimming pool and food

the rooms were dated, dingy, old ac system that smelled, old bathroom, no tub for baby and the rooms were dirty sofa was gross.

Localização excelente, atrás de lazer, conforto do quarto. Café da manhã muito bom.

Ar condicionado do quarto fazia um pouco de barulho dependendo da temperatura.

The breakfast selection was amazing! Friendly staff. Lots to do at hotel & super kid friendly!

Everything was great.

Limpiarón nuestra habitación todos los días, el personal es muy amable, el desayuno es exquisito y además estabamos muy cerca de nuestros sitios de interes! Esperamos volver pronto :)

Staff and breakfast were wonderful. The pool and slides were a big hit. I would definitely recommend this place for families.

Nothing

The lobby was beautiful, the breakfast included was amazing!!! Staff was very nice and professional. Worth every penny. Location was great and super close to the parks. Definitely staying here again.

the hallways to the rooms were a little warm. It felt humid and warm when walking to our room. The sheets for the pull out couch could have had more blankets. My son was cold during the night because the one blanket he had was very thin.

Breakfast good

Staff was friendly.

The carpets in the room needed to be cleaned.

Breakfast was fantastic, location was great. Room was a good size. The kids loved the pools and outdoor activities.

They had a plumbing problem the day we were there. They had to turn off the water for hours because of it. I'm not sure why they chose the evening hours to turn off the water. But I feel like they maybe could've waited a few hours to fix it while most people were asleep, instead of turning off the water while people were trying to brush their teeth, showering and getting ready for bed. Also, our room on the 4th floor smelled like the carpet was old and had old water damage.

I love everything. It’s my favorite place to stay! Tonique was unbelievably AMAZING!!!! So helpful and polite and accommodating!!!

The bartender Julia. She was terribly unprofessional and rude. And I’m pretty sure she overcharged me and kept my cash.

It is the first time one of the people on the staff at the hotel at breakfast interacted with me. Maria, she was awesome, providing information and helping people with their needs. I hope all hotels have someone like her.

Nothing to complain about here.

It was all good. No complaints. Great staff.

The breakfast buffet was nice, if they would add some cold cheeses and deli meats it would be perfect. Very nice and friendly stuff throughout property. Highlight is the outdoor recreation area with the pools and various activities. The tiki bar license to chill serves great drinks and delicious food. Rooms are very spacious.

More flexibility with shuttles to Disney world since they only leave twice a day and come back way before the fireworks at magic kingdom which is a highlight for many park goers so you have to find a different way to get there. The fridge unfortunately doesn’t have a freezer section so for longer stays you can’t store ice cream or frozen meals for the microwave for a quick dinner. But those are all just small things and don’t really affect your stay just something to be aware off

the staff and the location.

nothing.

Pool, food and clean

Room clean service run late

The staff was very friendly, pleasant and professional!

All of the common areas were visibly dirty and unkempt. The halls were hot and felt and looked dirty and musty.

Everything! Very family friendly and I love that there were 3 pools and activities on site. We didn't get time to do mini golf but we will next time.

Only complaint is the size of the room. Not as big as I thought it would be but that would not stop me from coming back

The pools and the attractions for kids to do. The staff was super friendly and helpful. They were patient with the kids. The breakfast was phenomenal, with different choices every day.

The bathroom downstairs and by the pool was always dirty. Also, they were short staff, the zip line wasn't able to be done, and the water slide in the crab pool wasn't opened because the staff was short. I wish when we arrived we were notified of all the things they had for families to do at a hotel. We didn't find out about it until the day before we left. The laundry room only had two washers and 2 dryers, which took forever to do 4 loads for a family of 6. One of the dryers had to be used twice in a row in order to dry the clothes.

Great location, friendly staff, clean room with good amenities.

Air Conditioner was on the struggle bus. It was loud and couldn't cool the room below 72.