The reason I picked this hotel is that the Hotel amenities stated that it was a gym on-site, well this was not true this hotel partners with a gym in the same parking lot as the hotel. I had my 6 and 8year old grandchildren with me when I checked into the hotel the front desk staff told me the gym had a child care to care for my grandchildren while I work out. The next morning when I walked 2 minutes to the gym with my 2 grandchildren we arrived at the gym to be told I had to pay 25.00 per child that's 50.00 and I was confused as to why this was not stated on the hotel's website nor when I checked in. When I spoke to the hotel's manager she said she was going to adjust my room rate. Which when I checked out Sunday morning my room was not adjusted because I went through a 3rd party. And when I asked to speak to a manager the front staff said that all the managers were off and that a manager will contact me on Monday by phone or email. This was very upsetting because I work out 6 days a week and this was not ok. I want to see if Booking.com can work with Doubletree to adjust my rate and give me a partial refund.

That it misinterpreted that it was a gym on site.

perfect location near my meeting. everything was lovely except the hvac noise at night.

at night, the hvac was super loud. I am not really fussy so for me to say something about it, means it’s an actual issue. kept me up and the second i turned on the lights and got out of bed (4:30am), it stopped 😹

Location was great, breakfast was great as well :-) lounge area was very nice and entertaining, always look forward to the steak dinner, food was great as always. decent price and very well pleased with the service all the way around.

Quite honestly just keep on doing the things the way you're doing them. There was nothing disappointed that we encountered from room service, food service etc

every thing was nice specially staff working breakfast serving.

I didn’t like the bed. felt like my bed was sunk in so I turned around my feet to the head board.

rooms comfortable and spacious quiet food was good staff were fire friendly and helpful

not close to shops or bus / train services

Broken entry door, staff had to make repairs. Broken shower, staff had to make repairs. I was compensated with a $30.00 dollar credit that the hotel bar would not accept. Making me feel like an idiot. All around a bad experience.

very clean, comfortable, welcome staff!! warm cookies hit the spot!

n/a

staff were exceptional pleasant and exemplary service. The location was very close to the fairgrounds. made it easy to get there. and by far the delicious cookies !

N/A

No breakfast, location is below a busy raised interstate.

Restaurant food was terrible

I loved everything from the time I checked in until I checked out. The staff was extremely friendly and very helpful. They were also very efficient and assisted you quickly. The room was completely clean and comfortable. I enjoyed the pool and the fire pit as well as the hot tub. I would stay here again without question.

nothing

Very assisting faculty members

nothing. Just the app did not show my reservation until after I had just paid.

Staff at hotel weas great and super helpful! People working there were welcoming, friendly and smiling. We were travelling with a baby and were offered a crib to put in our room! That was so helpful! I liked how clean was the room and bathroom, Very happy for that! Great toiletries! The view on mountains was beautiful. We had an air conditioner! It was important on such hot day!

I thought that furniture was outdated. The chair in room looked very used and should be changed. Coffee machine should be more modern. Room felt a little bit stuck in the 80s Shower faucet was very very loud! I hope it can be fixed,

staff was great and facility was well cleaned