The hotel was great

I couldn't get a receipt

cleanliness and room facility .

no elevator we have been alocate rooms on 4th floor so we go all the way to 4th floor by stairs , very painful with laguage.

friendly staff

plumbing was bad in bathroom

The room was clean, the breakfast was good and the location was also good.

It was extremely disappointing to be told when checking in that the elevator was not working and did I still want to stay there. The check-in staff said they sent an email regarding this. I would not have stayed there when looking for a place to stay if I had known the elevator didn't work. No ground floor rooms available, we were on the third floor. Laredo heats up early year round so it was disappointing.

location is good..

construction going on without customer accommodation

Staff was friendly.

Hotel is remodelling so elevators didn't work, everyone had to use stairs. My room didn't get Wifi signal. There were no signs of the remodeling, you didn't even know how to move inside the hotel.

price

elevators not working

was at a good location

The ac didn’t work the , elevators didn’t work . the ac couldn’t be controlled and was causing alot of allergies from all the dust in the filters

Friendly staff, great value

Elevator was out

Nothing very frustrating

Nothing

The staff

Everything !!nasty , smelly , ugly , old and expensive..

attractive

broken elevator and had to walk up 2 flights with bags

The elevator didn't work ..had to go 5 flights of stairs..

Didnt

Location had a fire and we where not noted that hotel was close until we showed up

close to the border and restaurants

no to much

Staff friendliness.

Pool area is a health hazard. Mold in bathroom. AC leaking. Hot tub should be condemned

The location, it was close to stores and restaurants

That there's always only ONE elevator working

Good location!

A lot of noise, the rooms and the elevators arent clean. The breakfast its poor, the coffe really disapoint me. 🥺

location was good

we planned on staying 2 nights but the water was shut off the second day being there for about 4 hrs so we checked out. breakfast was till 10 we got there a little before 9am and they had nothing but waffle mix. :(

Staff was helpful. Location was also really convinient.

The rooms didn't feel clean.