comfy bed& clean room

I was charged twice.

The pillows are awful. Too small and very flat.

As a business owner, I'm real big on the whole customer service experience. Overall it was a great stay, with the majority of the staff being polite and attentive. Within customer service I understand and respect the whole corporate structure of policy and procedures, but at the same time good customers service takes a huge balance of common sense. There were a couple of staff members that need to retrained, trained or made more aware of how valuable that simple asset can add to the customer service experience.

Im very frugal, when it comes to spending my hard earned money, but I'm far from being cheap, I selected Red Roof Inn for the price and convenience. What I don't like is being talked to in a condescending way by someone that feels privileged to wait on you, when you're spending your money. A couple of staff members had very rude tone and temperament and were tone death to good customer service. Although management got involved and most impressively took responsibility and offered to make things right with a discount and upgrade, which was a positive. Other staff members saved it from being a nasty situation.

The staff was amazing!!

This hotel was a convenient five minutes away from BWI airport. They offer a shuttle beginning at 5am to help you get to your early flights, and they offer airport parking for same price as the BWI long term lot. The room was clean an comfortable.

We couldn't find anything to complain about.

The quietness the location

Nobody spoke English they couldn't help you but they don't speak English

It's always clean, smells good, friendly and professional staff, location is great. Clean utilities, cable, clean linen.

Bed was too firm

The bed was comfortable

It's a motel - all doors are outside.

Cleaning the rooms

Room was clean, linen was clean, staff was really nice

Bed was too firm.

Close to BWI, saved me from fighting through morning rush hour traffic

Old rooms, need renovation, no washcloths in room, front ofc staff automatically charged my card prior to arrival and didn't ask if I wanted to use card on file upon arrival.

room too small no fridge or microwave