We like the front desk staff. Jameson was very nice.

They didn’t clean our rooms until we checked out.

Beds were clean and comfy, towels changed every day. Room was fine. Although close to busy roads you don t hear them so nit a problem. Breakfast was good, enough choice. Girl on front desk was extremely helpful and very welcoming. Plenty advice for places to go, eat etc. Plenty car parking too.

We were told when we got there that there wasn't a lift, which I d mistakenly assumed there was, so we ended up taking a downstairs room as there was no help getting large suitcases upstairs...we were not offered a refund for the room we took because of the lack of lift, being not as good as the one we booked. There are folks that live in this hotel and we were next door to some. There are smoking rooms and non smoking ones, we don t smoke, however the neighbours did...right outside our door late at night and from 630 in the morning, not great, smelly and very irritating. Not a lot of soundproofing so if you have noisy neighbours you can hear them. When we left the young guy on the desk took our key cards and said you re OK to go...no thank you for staying, glad you had a good trip...nothing. Not sure he s the right person for a front of house roll.

Location and availability

Bathrooms and common areas need a refresh. The breakfast options and quality were not good at all.

The Girl that checked me in was AMAZING and the young guy that was working Sat night was great he helped me get a great meal and he was so friendly

Expected something more for breakfast. No meats and eggs were just a patty that was warmed in the microwave.

Did not see any bagels.

Very friendly staff !

location

the beds were way too small and property needs some updating

location is convenient

The room was damp. The room is certainly not worth the price paid. When my son got into bed, there was a giant bug on the pillow. We took a photo and went the front desk. We were told that we are “in the sticks” and she was clearly not surprised about the bug. She offered to either go to the room to get rid of the bug or give us another room. It was late so we took a different room. No apologies, no concern for how we were feeling.