Friendly and helpful staff

Hotel amenities are old

The staff

The parking lot was weird

My children enjoyed the pool.

For the amount of money we felt that there should have been an available ATM machine and there wasn't any laundry service due to a broken machine. When you pay a large amount. For just 1 night you shouldn't have to leave the property to get cash. All of the renovations should be done before people are. Charged such a large amt.

2nd time in a year good location friendly staff clean breakfast a1

Comfortable rooms

Not enough staff

Nothing at all

All of it 1. Room is super super old and smelly 2. The room wasn't ready when opened the door, , we had to exchange it with the front staff. And it was 11pm already when we checked in. 3. The air-conditioning, the filter is extremely dirty and I had allergy because of the dust and the smell. 4. Shower room is so old and need update. Overall not a pleasure stay and it's overpriced!

The breakfast was ok,could have used a little bit of variety.

Checked into a room and the sink and bathtub were clogged and I called maintenance and it took another day for them to come,after I Called the site that I booked the room from and reported them and they contacted the manager at the hotel and I was able to get a refund.

I had a clogged sink and bathtub,I called the front desk to request for maintenance and they never showed up to fix it. Very bad service here,really need to improve here,I will never stay here at this hotel again.

The service and staff.

The beds and pillows were comfortable enough. An inside pool is a plus

The room was dirty (dust on the hair dryer, smudges on the mirrors, debris in the pool). The service was poor. Kitchen attendent for breakfast service yelling at people and kicking them out of the kitchenette because “service closes in 2 minutes.” No elevator (second floor stay means you have to cart everything up a tall flight of stairs. Tears in the carpet and stains everywhere (lobby, halls, rooms). Arrived 25 minutes early and asked if there was an option for early checkin. Didn’t even get a chance to say hello, but was interrupted by the lady at the front desk with “check in isn’t for another half hr”. The only persons I saw smiling was the lady at checkout and one house keeper.

location, easy to find and close to amenities

the property needed some tlc to make it more appealing

Staff was great, bed was very comfortable, ac was a blessing. Room, Lobby and halls were clean and comfortable a well. Breakfast was standard, eggs, sausages, cereal, pastries. All tasted good.

Place was in need of repairs, out dated. Clearly being well cleaned, but could have used some paint and spackle, the metal on the dropped ceilings was rusted in places and the hallway rug was starting to fray her and there. Just old. No elevator, but it was only 2 floors, so not a deal breaker.

Very friendly staff.

Noisy being so close to airport. Had to ask for extra towels right when we got there.

friendly reception.

a room on the ground floor we were first allocated had some bad smell. so we asked the room to be changed which was done so without any issues

Clean and super friendly staff

Outdated

Dirty broken room Drawer fell apart when opened Stained floor Stained furniture Horrible breakfast. Bacon tasted old

the second front desk was very kind, the overnight lady on the second night was sweet and helpful. the manager seemed to at least have a clue and apologized for the first desk lady being downright rude .

We had to switch rooms multiple times due to the tubs not draining and the key card machine not working whatsoever. we asked for extra blankets only to be told “are you going to come get them ? in a beyond rude tone. Ice machine was broken, snack machines were down. the pool was a cloudy green color looks like the filters do not work. the front desk lady the first night was AWFUL. she was rude and didn’t help with any our questions in fact made then worse. was told my bank was wrong for charging me the full amount on day 1, when the manger returned she informed me they always charge upon arrival. we asked twice for late checkout and told we were all set, due to having a late night Saturday night for a concert we were sleeping in , only to have our door pounded on and told we needed to leave cause we indeed not have late checkout. then when we settle this, are told we can only have an hour late checkout instead of the original 1pm checkout we had planned for.

great bargain

it could have been cleaner in the main hallways

the price was the only good thing

the bathtub wouldn’t drain after we bathed our baby, the front desk lady lied to my fiancé and said there was no pool then 10 minutes later told me there was one. the pool was not heated like advertised. the room had garbage on the floor.

the front desk lady tried to help as best as she could!

we got to our room and the window was open about a foot! and wouldn’t close or latch to lock!

Well BOOKING.COM screwed up our reservations so when we arrived we were told we HAD NO ROOM. So we had to search throughout Bangor for a new place to stay even though the hotel text me 12 hours before hand confirming our reservation. I will NEVER stay here again AND I WILL NEVER USE BOOKING.COM AGAIN - they are a SCAM! As we were leaving the lobby another person was leaving that had the same things happen to him.

BOOKING.COM is a SCAM this hotel is a scam - Do not ever trust either one of these businesses they are both SCAMERS. NO POOL is broken for good!

The rooms were very comfortable.

When we got to our room, there was profanity written on our wall in sharpie. There was no elevator and we were on the second floor with a 7 month old, which made it difficult to get all of our luggage, pack and play, plus the baby up the stairs

Staff, new management made good facility changes.

Waited 6 hours for rooms to he ready. First time experienced this. Basketball tournament happens every year at same time. Should have been better prepared for influx of people. Also, room card keys did not initially work. Had to re-key them 2 times. Like this hotel for staff and price, however, will think twice about where to stay when coming to Bangor again.