the history and the historic charm

nothing

The hotel is located in a beautiful park and this was very nice to walk around. From the exterior the hotel looked pleasant and we had high expectations. The bed was very comfortable in the end but came with issues.

I’d recommend not staying here! What an incredible disappointment. From the outside and surrounding scenery our expectations were high. How quickly that was shattered. On arrival we weren’t greeted, and the staff behind reception were abrupt and gave us no information about the amenities or check out. We had to battle through a huge amount of drunken guys there for a conference, the lobby and toilets in the lobby had not been cleaned. It got worse, we went into the room (426) and discovered that the room had not been cleaned. The bed was made but on closer inspection hair and dirt were in it!! Looking around the bathroom we could see used soap, towels and hair all over the sink, plug and bath. We complained to the front desk but they said they wouldn’t move us and would send housekeeping. The janitor turned up as there was no house keeper! He did his best to clean the room and we had clean sheets but no duvet cover which we later discovered had blood and yellow stains on it! Disgusting. The nights sleep was terrible, this room is next to the old and noisy elevator and the AC can’t be turned on as it’s so loud. In the morning we noticed dead flies on the window and we used the fitness centre which had used towels and cups unclean from the day before. The restrooms in the lobby hadn’t been touched since the day before either! We complained to the front desk and the said because we booked from a website they couldn’t do anything about a refund. Hardly a heartfelt apology. Avoid this dated & dirty hotel with awful service!

Couldn’t have asked for a more beautiful setting!

loved it all

The Gideon Putnam is a perfect spot with a surrounding park….. gorgeous grounds!

I did not care for the portable bathrooms located near the parking lot! what an eye sore. They we’re needed for an event on the front grounds.

great location, grounds are beautiful,

housekeeping prepping my room did not leave adequate supplies, no toilet to last a single nights stay, no creamer for in room coffee, debris under the radiator in bathroom and under the dresser in sleeping area

beautiful setting

restaurant food congealed and cold

Food not good. Beautiful property , needs interior rdmdljng … has an unpleasant odor

As smell. Hallways need redo.. lobby snd rooms need updates

Beautiful grounds! Love the mineral hike and the spa was wonderful

I would have liked a late night food option

The building was lovely and has clearly been well maintained.

One of our rooms had never been cleaned, the bed was not made nor were there sheets or towels. We had to go back to the front desk twice to get this dealt with... The other rooms tv didn't work. The internet was down upon arrival so it took forever to check in and they were writing down everyone's cc numbers which I didn't care for. We were tehre for a concert and traveled quite a ways to get there, we were hungry and discovered that the resturant didn't open until 5 even though the bar opened at 4 for check in...When we returned from the concert at 10:30 there were loads of people wanting to get food from the resturant and they turned us all away saying they were closed. Why on earth would you close food and bar so early when you have hundreds of guests staying at your hotel for the local shows (the venue is a 5 minute walk from the hotel)

This property is stunning. The staff is exceptional and the room was very very nice.

Room was very nice, bed extremely comfortable. Grounds are beautiful & very convenient if attending an event at SPAC.

Staff was rude & unhelpful. Requested late checkout 2 days before my stay & again the day of check in. Was told that I was “all set” and a note was made for my room. The next morning, I called down to confirm our late checkout once more & we were told that it would not be possible & that there was no note on our account. Was then rudely told that they would prefer we get as soon as possible (this was at 10:15am, checkout is at 11) because they have hundreds of guests checking in. Food at the restaurant was good, but overpriced & the service was awful. If I’m paying $400 a night for a room, I expect the service to be outstanding.

This is a beautiful setting and a grande dame hotel with a lot of style and creaky joints. I loved that it is NOT slick, polished or too modernized—but its all heart. If you can accept the “historical feel”, it is a gracious comfortable place to come home to. The staff is lovely and working so hard to keep things going during a resurgence in travelers. The shuttle was very convenient—to the track and downtown. Walking the grounds of the park in the morning -or evening- a wonderful bonus. We loved our stay.

Room was clean but a light bulb would have been nice! Breakfast too pricey -tho the room and outdoor terrace were pleasant to dine in but continental option would be appreciated.

where is was located . the grounds . the lobby and first floor Women’s bathroom were attractive , clean and well appointed. staff was available & helpful

room smelled musty. no vent in the bathroom. drain in shower was not working properly. tv and the coffee maker didn’t work . maintenance came to repair. furniture was old & shabby. beautiful architecture, wonderful grounds . in need of renovation

All of the staff with one exception were wonderful. Golf course, pool and food options were excellent.

Front desk person at check in and on two other occasions left much to be desired. Room was not dusted very well. Coffee maker, bathroom cabinet above toilet and tile weren't wiped down. I borrowed a brush from housekeeping to clean the toilet. Two of the three dispensers in shower were absolutely empty. I got them replaced by a housekeeper in the hallway.

golf,spa,walking

Proximity to SPAC

Room was dated for price/nt -$379. Linens and bed mattress were great but overall room needs updating.