Breakfast was exceptional, the check in was expedited by the front desk, which I really appreciated.

I wish the pool heater could have been fixed before Monday night.

Exceptional customer service. The staff went above and beyond. One afternoon as I was chatting with one of the staff, I mentioned that my niece loved a yogurt they had a day before but unfortunately, they were out that morning. Sure enough one of the staff went and bought it at a store and delivered it to our room. And as we were planning to do a little gender reveal party after dinner in the breakfast room, the front desk employee offered to give us a board room so we could have some privacy. Absolutely exceptional customer service & great location. Recommend it 100%

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It had the most friendly and helpful staff ever! location was wonderful. The Lift bus was great, but a little hard to figure out the times.

close to Winter Park Resort, tubing hill and the Fire & Ice Festival!

balcony needed shoveling of snow

location

smell of cleaning solvents

staff

price was high

Yvonne the front desk receptionist was so nice and welcoming to my family and I. I had called prior to us arriving for an early check in which was given to us at no extra cost and without a problem! Once again Yvonne was awesome!

Staff was very friendly. Hotel was very clean.

rooms were nice and the breakfast good

overpriced a bit

The location is close to family; the area is very pretty; and services are nearby (e.g., Safeway and gas stations, and dining close)

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a beautiful place to stay.

Cost of a 5 Lb. dog was $50,00. That was crazy. I would have booked another hotel, had I known.

We loved the fact there was plenty of bacon. The pancake machine was fun to try, and the flavor was fine. The server kept food filled up, moving quickly and was keeping everything very clean. He was very helpful to the guests in hotel.

The sink in our bathroom was plugged up. The stopper wouldn't stay out of the way and when we checked out, I didn't see anyone to notify about the issue. We were not notified in clear print there was a pet fee until I was checking in. I called and was told pets could stay, and never told of the $75 fee. Booking as well as the holiday inn website do not make this obvious. It is an excessive fee. I told the young man how I felt at check in, upon check out on my receipt I saw it was dropped to $40. Still I would have liked to have known, and I DELIVERED Friday 7/29/2022 at 12:18 pm No signature required Left at back doorrobablycould have gone camping.

Good breakfast. Front desk staff were polite. Located right across the street from the supermarket.

Room was visibly not clean - there was mildew on the walls, floor, and showerhead in the shower, a sticky brown substance on the controls of the ac/heating unit under the window, plastic wrappers under the armchair, and the floor was not vacuumed along the room's perimeter. Barely any water pressure in the shower.

staff are great, very helpful. the entire services for guests exist.

blocking sun curtains are not designed to be closed and light from the outside come in early in the morning

beds are very comfortable