Clean, Bright, Great Staff

We thought breakfast was included. Was not told it was a $15?dollar Buffett until we finished. Information was not clear.

Location,

Was clean but showing some wear

Excellent and location was great.

N/A

Beds and pillows all super comfortable and clean. I definitely appreciated the activity rooms like well equipped gym, pool area, the basketball mini gym, ping ball table and tick tock wall to keep kids and adults busy while waiting before attending the activities outside of hotel at MSU. The close proximity to MSU. Well equipped bathrooms with nice hair dryer, soaps and lotions for hands, the big bottles instead of small little plastic bottles, tissue box and plenty of fresh towels of all sizes. It was also great to find tea and coffee with its designated mini machine with cups and lids etc. Although never use a microwave, it’s still good to know they had one above mini refrigerator hidden away nicely. The lobby is also a good size and well kept with more than one waiting area and flat screen, as well as working stations with computers and printing capabilities. The staff at the restaurant and registration were all very nice.

I found what appeared to be a small strand of human hair on the corner of the bathroom mirror. My guess was that as the staff cleaned the bathroom counter tops the towels pickup hair too 😬. perhaps hotel should consider making sure clean towels and cleaning products are always used properly to clean and sanitize areas.

The place overall was nice and stylish, the bed is very comfortable, location is fine, we stayed only one night, but it was exactly fine

Unfortunately I forgot my brand new T-shirt in the room, but after my call they still didn't find it. How come? is it vanished in the room? I was really disappointed, it is not the level of service that I'd expected from Crowne Plaza

My room, beds and pillows are so soft and comfy. Always had towels.

They don't have a breakfast bullet unless full house.and the hot tub was cold all three days of our stay. Due to little kids getting in and out of the cold pool. Then coming straight back from the pool.

was very good

Breakfast was excellent. However, there were only two waiters and one of these was the manager. Service was slow as a result. Not the restaurant's fault.

The fan in the room was a bit noisy and the air was dry. Really no different from other hotel rooms but wish the room had a humidifier. I noticed a little mold in the corner of the shower which could have been cleaned up but I've seen much worse at other facilities. All in all though, the bed was comfortable and the staff great - always accommodating and helpful.