Location

The lady at the front desk.

Convenience and comfort. Putting a hotel inside the terminal was a brilliant idea!

Hotel helped brother with wheelchair and getting to his flight

had slow drain in shower

Everything but above all the staff. We had a few flights cancel on us and everyone from front desk to the server in breakfast was understanding and helpful and ready to do their best to make it up to us. I am so thankful for them for making this biter trip better.

Fantastic location for overnight layover.

Expensive, but very easy for overnight layover.

The hotel was nice enough. Clean, updated and right at the airport. Dinner was delish although the fire alarm kept going off in the restaurant and it was nerve-wracking...

Overpriced for the accommodations. I would have never paid this much except for being reimbursed by airline from getting bumped from my flight. I didn't get my wakeup call so glad my phone alarm worked .

Convenient location at airport. Room was very clean and spacious.

Nothing to comment.

Location, Location, Location! Convenient for overnight stay in advance of flight. Room comfortable, dining options very satisfactory.

Bit pricy.....

Location/proximity to terminal is steps away. It was nice and quiet for a night's sleep. This was a great option rather than waking at 2:30am to get to the airport to catch a 6am flight.

No complaints

This hotel is right inside BDL airport with parking. We leave our car here. We wake up for 6am flights and only have to go downstairs to wait for our flight. When we arrive home the car is right there in the airport. It is a very comfortable and convenient.

nothing

I was on time for my flight.

nothing

The location is perfect for when we are traveling. The hotel is immaculate and the staff is efficient and personable.

Nothing. I always feel comfortable staying there. Last summer, we traveled with a group of 8 and simply could not afford this so stayed at a smaller hotel off airport property. My daughter found large moving bedbugs in her bed. She captured one and took it to the front desk requesting another room and none were available and they were not at all surprised that we had found them. From now on, I will spend the extra money to be at the Sheraton Hartford.

Very nice bar/restaurant. Excellent front desk staff.