Hyatt Centric Fisherman's Wharf San Francisco

It is a very nice hotel in a great location for sightseeing and exploring the city. The room was very spacious and had a beautiful view of the city. The bed was also very comfortable.

We were planning to rent bicycles for two days, so we asked the reception if there was a safe place where we could store them. They told us that we could keep them in the hotel garage and that the valet would let us know where to park them. Based on this information, we went ahead and rented the bikes. Unfortunately, when we arrived with the bikes and asked the valet where we could leave them, his response was very rude and dismissive. He told us that the hotel did not have bike racks or anywhere to store bicycles. When we explained that reception had told us otherwise, he simply told us to go down to the parking garage and leave them at the entrance, where they had a lot of old furniture, boxes, and other items. The hotel had recently completed a renovation, and this area of the parking garage was being used to store old furniture, boxes, and miscellaneous items. We also found an old bike rack there, buried under a pile of things and with difficult access. Since it was already too late to return the bikes because the rental shop was closed, we had no choice but to lock them together and place some boxes around them so they would be less visible from the street. The main issue was that the reception staff gave us incorrect information, while the valet seemed completely uninterested in helping us find a safe solution. He was not busy at the time, but he made no effort to help us. It was disappointing that the reception did not know they no longer had a proper place to store bicycles, and that the valet was so unhelpful when we explained the situation.

Good location, easy to walk to Fisherman's Wharf.

For a large double room why was there only one chair. Both occupants want to sit at times. Unhappy with the coffee machine and disposable cups. Lack of pictures on the wall - hardly a boutique hotel.

Location was excellent. Hotel was very clean and had a nice feel. The bell hop and valet staff were excellent, very helpful and went the extra mile.

Not much really, not quite 5 star but would definitely stay there again!

Location was ok Breakfast was good

The fees charged for departure $40 USD for location charge This wasn’t noted when we purchased