Holiday Inn Express and Suites - Bradford by IHG

The location to the city and highway was close. The breakfast was quite good and well serviced. The downstairs bathrooms were clean and convenient. The rooms were also clean.

Our beds were a bit hard for our tastes. We woke up with back aches in the mornings. The hallway carpets needed to be vacuumed. The back entrance security lock was a bit unpredictable, (it sometimes worked and sometimes didn't). The price was a bit expensive for the area.

Breakfast was great

It was too warm in the dining room. I asked to turn down the heat and they said the thermostat was locked.

Breakfast was quite good. Coffee was excellent

Our mattress in room 109 was hard as a rock. That was the only negative of our stay.

The location was good.

1. Being charged a different price other than what I reserved for was not a win. Not really given an explanation other than that because you booked with a 3rd party i.e. booking was not acceptable. 2. Upon leaving I requested a receipt as there are charges that will need disputed. I was told because I booked with booking com that I would have to get my receipt from them. This has NEVER happened to me before. I use booking.com a lot. If I'm to have all these problems, what's the point! 3. Booked 2 rooms, we were on 2 separate floors. Booked 2 full beds and 1 king. The rooms were not right. Overall that set the tone for my whole stay there. I don't like being overcharged, in this economy no one can afford to be!