The Westin Memphis Beale Street

Room was clean and comfortable. A/C was very quiet and kept the room at a good temperature.

Was very disappointed that the restaurant and bar were not open. Was expecting breakfast but ended up with doughy packaged pastry, cuties and yogurt. Was not notified before hand that restaurant was not functional.

One thing that I like about this hotel is the location, close at almost place we wanted to go. The bed was great and a well clean facility.

The one thing my family and I didn’t like was the TV service. It rain we were in our room stuck with nothing to watch because of the tv service.

I loved the location. The restaurant food was delicious both for dinner and for breakfast.

I loved everything.

The beds are super comfortable, and the food from the restaurant was great. The valet is cool & convenient for guests. This is the 2nd time staying at the property this month. Employees were professional and exceptional from front door valet to kitchen, with exception of 1 front desk employee both stays.

Overall, The Westin is a nice, classy hotel. Employees like Adi should definitely be removed from the front desk. She does NOT have the front desk hospitality required for a hotel of this class & magnitude, she should NOT be any guests first encounter at this hotel, maybe at a motel 6 or something where you expect the employees to have those types of attitudes. My suggestion is for her to work in valet, taking luggage out of trunks or in the kitchen as the garbage runner or something. Her swift, rude, non character, non chalant, fast talking snottyness to guests is UNEXCEPTABLE! It's ridiculous that all of the employees my husband and I had encounters on both stays was wonderful, from head valet, super nice guy, Angel is super, super nice and guest friendly, Rai at the restaurant, very nice lady. My husband and I live in the city and are business owners. We are NOT out of towners. We like The Westin and dont appreciate how this visit turned out. The first visit earlier in December, a wonderful visit!! with the exception of Adi, this visit on New Year's Eve, not the same, and it started with the front desk (Adi). This employee will cause more issues for the hotel if she remains at the front desk. She would be the ONLY reason I would never stay there again, she is horrible! Please put it in the back, please. I'm floored, out of all the employees I had encounters with, she don't belong, she's hurting business. One more thing, and this is on The Westin. Why would you guys put snacks in the rooms with ridiculous prices like that? A can of pringles (small stack) for $8, candy container of snickers for $25..can you guys reduce the prices a bit on snacks, please.