Sheraton Chapel Hill

The staff were friendly and polite

Nothing

I have stayed at this hotel more than twice, and each stay is better than the last. I can't wait to come back to this location to stay.

I was very pleased with no complaints, but I suggest offering rewards or discounts for returning clients.

Very comfortable hotel in a very good location for us.

The location was excellent, just off the interstate but also close to the University of North Carolina campus. Gym and pool facilities were quite good. Staff was friendly and polite.

Check-in: there was a foul-up. The hotel (incorrectly) had us booked for two rooms, while the booking agency (booking.com) had us (correctly) checked into one room. After six-hour drive and quite tired, I was directed to contact the booking agent myself to sort this out. Would have been nice if the front desk had taken care of this problem for me. Restaurant and bar service: not enough staff on duty. This felt by design, and it gave the bar/restaurant space and empty and uninviting aspect. I noticed that for breakfast, most of the guests walked next door to McDonalds. Rooms: mattress was overly soft. The body wash bottle in the shower was empty and never checked by maid service or refilled. There were ants in the sink every night, attracted by water drops. The air conditioner was surprisingly loud. Parking: it seems fairly odd that what is essentially a motel near a highway, not a swank hotel in a cramped urban downtown, would charge a daily fee for parking. Most of your guests most likely arrive by car. The stay was perfectly pleasant, but the hotel did not fully justify its price-point.