Courtyard by Marriott Scottsdale Salt River

I really like the functionality of this hotel. Also great breakfast selection. I will be back

nothing to complain

It had A/c

Nothing

I liked the 24/7 Starbucks. Breakfast offerings were outstanding. The restaurant would hold its own against most regular restaurants.

NOT ONE THING!

Hotel is of good quality. Location for us was good which was near the Talking Stick Casino, Northern Arizona (where we traveled one day) and Scottsdale. The cafeteria staff was very friendly and food was good however it does cost per meal.

Traveling with another couple, booked a King room three months prior and PREPAID in advance. Upon arrival we were put into a double Queen room. Both of us spoke with the front desk gal who stated that the room assignments were "rearranged" that morning by the manager. We stated that we prepaid which should have reserved our room. Hotel staff stated that we were moved because we were Booking.com customers and their priority was to take care of their Marriott customers first. There were no other King rooms available during our stay. This is APPALLING. Is this what we are to expect as Booking.com customers in the future? Simply bumped from our rooms because we booked through a third party site? Spoke to the hotel manager the next morning, stated that he would give us a $40 food credit and 20K in a Marriott account (which I do not use) but could not refund us the difference of hotel rooms since we booked through Booking.com. As a Level 3 Booking.com member, I called the 24 hr assistance who spoke with the same manager. Booking.com representative stated nothing they could do because the hotel gave us $40 food credit. I exclusively book through Booking.com and this did not sit well with us. So basically to get our compensation on my next vacation, I now have to book through Marriott.com instead of Booking.com.