The woman who was in charge of the property at the time was wonderful.

For starters, the hotel wasn't even officially "open" despite the sign outside saying "Open Year Round" and despite the fact that I booked this hotel through booking.com and it was confirmed back in December. When we first arrived, the office was closed and a sign was hung up stating the Front Desk and pool were unavailable until April 1 but they were still taking reservations for the upcoming year. As I was heading back to my car, a woman came out of one of the units to help me. She was very nice and said that she didn't understand why they were getting bookings because they weren't open. She knew we were coming but my question in hindsight is why I never received any type of communication that this hotel was not in fact "Open Year Round". I would have gladly been able to cancel and go elsewhere. First I noticed the pool was empty. One reason I opted for the Hyannis Inn was the pool. The first room we went into had no electricity. We noticed after moving all our luggage into that room. The manager apologized and put is in another room . We noticed both the refrigerator and TV were unplugged. We plugged them in and found that the refrigerator had a very foul odor and was dirty. We could not locate the TV remote so I had to call the manager back as the office was locked up again. She brought us a remote but it didn't work so she moved us yet again to another room. She was very apologetic and made sure everything worked in this room. We had to move our belongings again. The room seemed clean enough but the heat was blasting at 85 degrees. Throughout the night we learned that the only way to control the temperature was to turn the heat off completely. Coffee cream cups were sitting out by the coffee maker and I realize do not need refrigeration but they had literally burst open from the heat and who knows how long they had been sitting out.

Cleanliness, Size of room. Staff was friendly

The room was damp and musty smelling

Location

Needs updating

Spacious room, location, parking

Microwave oven dish had cheese left by previous guest, room could be cleaned better

The family suite was very spacious and comfortable

Very clean, close to all the bars and restaurants on Main Street

Nothing.

Great location.

Tiny bathroom.

The property is located within walking distance to many shops and restaurants. It is also a short drive to the Whale Watch tour. The pool is large and there is plenty Ty of parking.