DoubleTree by Hilton Olympia

The rooms are clean and coMfortable with nice linens and good products. Centrally located and the staff (Lynell) was super friendly and helpful.

Some of the common areas (pool, elevator) are a bit old and dated. The neighborhood is well-located, but a few of the nearby streets are a bit dicey at night.

Friendly staff, comfortable bed, and a spacious room. I slept well. It's conveniently located near downtown and the waterfront. I'd stay again.

Parking is a little limited. A valet service could reduce strain on the limited lot capacity since at least some guests would use that amenity.

1) The rooms were well set-up with toilet and shower/tub in one place, sink and mirror in another. Thus, mirror didn't get steamed up. (We would have liked a tub/shower combo, not just a shower.) 2) No junk in the rooms such as notepads, pens, booklets which are often outdated and seldom used. 3) Our room was very spacious with fridge and microwave.

1) The welcoming receptionist was very short with us. (Maybe he was having a bad day?) Next day receptionist was better. 2) The parking spaces are extremely narrow. Adding just 6-8 inches in width would making parking much easier and less dangerous/threatening. 3) There was only one elevator, and it was very slow. A minimum of two would serve the hotel much better. 4) The price for this hotel through your website, booking.com, was way higher than we expected to pay for the overall quality of this hotel.

I froze all night because the HVAC heater did not work. The outlets in the nightstand for plugs did not work. Nothing worked. I didn’t sleep, I was cold all night long. The next morning, after a bit of back-and-forth with the hotel, they worked in tandem with booking.com to see that I got a full refund, which I appreciated and expected. As long as everything functions in the hotel room, I’m sure this is a perfectly lovely place to stay. My experience unfortunately didn’t go so well, but it is unlikely to repeat, I hope not. 🥶