La Quinta Inn by Wyndham Austin Oltorf

Staff was excellent, nice pool with towels provided, good breakfast, comfortable room

The hotel entrance was a little inconvenient, but not intolerable.

The owners were amazingly accommodating to my husband because he was coming in on a semi truck.

Very clean and quite

N/a

I have stayed at this hotel several times—I believe I’ve been here more than seven times—and I consider it one of my favorites; I never had any issues until this last reservation. I booked a street-facing room via the app because it’s more convenient and allows me to see my car from the room. When I arrived, I encountered a receptionist I had seen on previous occasions; he had a very bad attitude and was extremely rude when greeting me. I told him I had an online reservation, but he kept interrupting me while I spoke. He told me I had to pay a deposit—something I already knew, having stayed there before (in fact, as a loyal customer, I had previously been charged only half the standard deposit amount). I mentioned that I had reserved a street-facing room, but he replied that there were none available and assigned me an interior room instead. I’m not looking to gain anything from this, but he behaved very rudely and refused to listen to what I wanted to say at any point. At that moment, I would have loved to demand a refund—since I paid a significant amount for the room—and just leave the hotel. Ultimately, I spent money on a room where I could hear people shouting in the hallways all night long. I won’t be coming back here; I feel bad for the rest of the staff and appreciate their service, but this man should not be working with customers.