Comfort Suites Ontario Airport Convention Center

Breakfast

The clerk working on Sunday was rude and abrupt when it was discovered that I had lost my id and could not stay that night. Despite staying night before

This was my second stay. My first one was great no issue but the recent one, the sink was leaking but they provided the fixing service immediately upon request. Great complimentary breakfast & service. The hotel is clean & tidy . Would definitely stay here again when we visit California.

Would love to have room service available every day.

Great location near the airport and places to eat.

They say they have an airport shuttle but they really don't. Airport transportation is handled through Lyft. We checked in a 3pm. I asked about an airport shuttle and was told they had one. I wanted to know if I neede to set it up then because we wanted to be to the airport by 4AM for an early flight. I was told they set it up through Lift. They set it up for a 3:45AM pickup and I got a confirmation text for that time. We are standing outside at 3:40 and I am looking for the confirmation text and it's gone. I can't contact Lyft directly because it was set up by the hotel. I go in to talk to the front desk and she says the driver must have cancelled and she would set up another one. I finally get text that our ride will be there in 20 minutes. We got to the airport and inside at about 4:15. We did get through security in time but my complaint is, that if this hotel is going to depend on Lyft as their airport shuttle, then they are responsible for making sure it works.

I liked free, accessible parking. Check in was fast.

The room did not feel clean. Several spots inside the room and restroom were dirty.