Holiday Inn Express & Suites Carmel North – Westfield by IHG

Everything

Nothing

Location of hotel was great! Breakfast was in a very pleasant, large room. Food was hot or cold as expected. The staff took GREAT CARE of the area to make it clean and pleasant. The bacon was actually crispy—and so wonderful. Bananas were as green as on trees. Why couldn’t they be ripe? Breakfast was best part of the stay. The beds were VERY comfortable.

Our room looked a bit like it “had been something else” in a previous life. There was space where furniture had previously been and was no longer there. We asked for a ‘comfortable chair’ to be brought to our room. The front desk assured us they would bring one from the lobby in a few hours. When we returned to our room a few hours later, we saw that a DESK CHAIR 😠 with wheels had been placed in the room for us! We had trouble accessing the internet port near the desk and some of our chargers either didn’t work or were extremely slow, which was frustrating.

The staff was very friendly and helpful. Outstanding service from Noelia in the breakfast area and Richea that cleaned the rooms. Breakfast was pretty good every morning. I really liked the cheese egg omelets and the bacon. Coffee was great.

The room next to me was a bit up late after 11pm talking and you could hear them.

It was a good location if you don't mind being outside of town. The lobby and staff were nice.

The room was mediocre. The breakfast wasn't good at all. The elevators ran extremely slow. Seemed outdated.