Staff and location

Cleanliness and carpets

Beds were okay, pillows are small but also okay.

Room had no hot water and sink would not drain. First room smelled like smoke and the second didn’t allow us to have an enjoyable shower or wash our faces or brush our teeth. The front desk did not offer to move us or look at the rooms- just kept saying they knew there was hot water ( where there was in fact not hot water to our room) The front staff associate Barbara had a really smug attitude while telling us the manager wasn’t in yet when we tried to check out that morning. Wouldn’t tell us who the manager was, when they would be in, or if they would call us. It has been 24hrs and no phone call.

The attached bar and restaurant

Odor in the room, dirty, landscaping was unkept, elevators didn’t work.

Nothing. Rooms were falsely advertised

Rooms were falsely advertised. Walls were painted in different colors from the pictures, floor was not carpeted as ad. Water in sink and bathroom were clogging with every use. Refrigerator and microwave were not functioning. Hotel needs serious upgrades. Breakfast was awful.

Beds and pillows were so comfortable! Pool area was clean.

It is outdated. Long lines and wait times for food.

very clean and easily accessible

nothing

Staff was friendly the place was clean and very quiet love that

They didn't bring clean towels or change the sheets everyday we slept on the same sheets and reuse the same toweld

location

extra charge for early checkin/arrival despite room being ready

Clean Room

No exhaust fan in the bathroom, plug for the bathtub drain wasn't working

I got a chance to see my niece who lives in White Haven, PA.

The heat in my room was less than desirable, at least for the first night. I turned up the heat, past 80, and it seemed to take a long time for the room to feel comfortable. I wore pajamas in bed the first night, but the second night it was okay. I turned the heat down to 75 and it was just right.

Close to the places that the family were going

It was not clean.

Clean, good breakfast.

The positioning of the toilet

Quiet surroundings

Unsecured back door entrance, anyone from the parking lot can walk up to my room. The first room we were given had an unclean bathroom and toilet with feces in it. Our room was changed but the second room had algae in the bathroom and shower. Our window view was an area with trash. Free breakfast was inferior quality food I couldn’t eat.

building is in fair condition

Sheet had stain marks Inside toilet wasn't clean and fan doesnt work. Air conditioner blowing dust

It was nice and comfy

I loved it

The beds were comfortable. The refrigerator kept our items very cold - enjoyable to drink an ice cold water first thing in the morning!

When we opened our door upon arrival, all we could smell was burnt popcorn and there were popcorn kernels all over the floor. I went to the front desk and the person on duty said there was no housekeeping. He wouldn't change our room - said no availability but you could tell the hotel wasn't full. In addition to popcorn on the floor, the bathroom didn't look like it had been wiped down in a very long time. I had to wipe everything down with wet wipes before we felt comfortable using anything. The hallways were dark and the carpet didn't look like it had been cleaned in a very long time. There was trash on the floor from the time we arrived on Saturday until the time we checked out on Monday. The breakfast was very unappealing and lacked refill by the staff. People were waiting for food to be restocked - we gave up and went elsewhere for breakfast. The hotel should give you the option of whether you want breakfast included in your stay because not only was the room rate high, there was no food so we still spent more money than anticipated. Also, there was a charge on our bill for Safe w/ltd Warranty that we were not told about. We had to pay for something we didn't even know was in the room. Very disappointed in our entire stay at this Comfort Inn - you could have done much better!!!