AKA Beverly Hills

The location was great in the heart of Beverly Hills and super easy access to UCLA and other major sites that we were planning to go. Also, it was an area Waymo can easily access therefore was very convenient as some locations the Waymo cannot park right in front of the hotel. It was a residence type room equipped with a full kitchen and washing machine/ dryer for long term stay which was quite difficult to find in this area, but still offering the convenient support of a 24h front desk service. Compared to 4-5 star hotels with similar pricings, the rooms were very spacious for a long term stay. We rented a car for a week and despite the valet costing us 40 dollars a day which is fairly cheap in this area, the parking was super easy and the valet was efficiently done. In addition, we wanted to extend our stay for one more day, and the front desk actioned super quickly and gave us a reasonable rate. Last but not least, the morning coffee service in the lobby was truly appreciated every morning.

The terrace that we were looking forward to was out of service at the time. If such facilities are not accessible, we would have appreciated some heads-up or some sort of refund/complimentary to accomodate for the last minute inconvenience. Also, we emailed a few times way in advance to ensure that we had a working washing machine and a dryer in our room as that was the main reason we chose this stay, only to get a response after few days we arrived. Their email support is horrible. The facility only provides once a week cleaning which was on a fixed day that did not match our schedule. Although they offered cleaning afterwards, it was only towards the end of our stay so we thought it was meaningless, and ended up 9 days without any cleaning which was a bit of a dissapointment. In addition, they offered to bring us extra towels that were randomly placed in a plastic garbage bag and just left in front of our door. I was shocked at the poor level of service here. Also the room looked exactly like the website photos but the dining chairs were all so old and ripped in the sitting area, which ended up tainting our light colored jeans when we sat on the chairs... They should definitely replace all the dining room chairs in such rooms.

Lokasyon ve personel

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I like the fact that it feels like we're at home

I don't like that the cleaning service is only once a week

liked the location and spaciousness of the apartment

Although expensive, they seem to try and save on everything, starting with minute bottles of shampoo (which are not replenished), no detergent for the washing machine, sink or a complementary kit for the coffee machine. The worst though is, that they don’t clean /change towels on a daily basis; they only come once a week and that’s a big deal. If you want extra cleaning, extra fee. If you want to park your car, extra fee!