Extended Stay America Suites - Atlanta - Gwinnett Place

The rooms were clean

There was no one at the front desk there was a sign had to wait for 20 minutes to be checked in

I could be anywhere else but I rather be here. Interestingly because I come from both corporate and the private sector I look at everything through my lenses and the lenses of others too. I had the opportunity to talk to a few other guests in the lobby these past few days, as I sometimes come down for tea and oatmeal which is perfect to start the day by the way, and guests come from other areas even if it's out their way to stay at Extended Stay America Gwinnett. Of course I asked why. One stated, "It's how understanding the front desk staff is and the respect given even when we're not at our best; Other places judge us based on what we're wearing." Another parent who child goes to school stated that her child feels safe at the hotel when going and coming. ""One stated that they appreciate me when their kids are playing as at times kids come to misunderstanding, I step in and talk to the kids. I truly felt that. It's the words that are not said. I like talking to gests because I get to share with the ladies at the front desk. It's a great hotel and I wouldn't change nothing.

Nothing.

I am very BIG on energy, greetings, professionalism, and people who hold things together, even when the chips are falling everywhere. I'm currently experiencing homelessness after the loss of my brother, who I took care of for 3 years due to heart disease and diabetes. My mom traveled from the Virgin Islands, and I'm now taking care of her as well. She has Stage 4 metastatic breast cancer that has spread to her lungs and beyond. We recently found out. She accompanies me as I travel between Extended Stay hotels, both in Gwinnett and Newnan, which is near the City of Hope Cancer Treatment Center, where my mom is a patient. It has not been easy, but the staff, especially at the ESA 3390 Venture Parkway, have gone above and beyond to accommodate my mom and me, which makes it very easy for us. I want to especially thank a few employees: Front of the house (Bimwana, Ruth, Kofo, Benjamin), Maintenance (Arturo - Amazing at keeping the property clean as well), Housekeeping (Gloria, Maria M., and Maria F.), and last but not least, Hotel Manager Ms. Marita. She is everything a manager should be. I've worked at Guest Services Management, and I've seen nothing but professional behavior from the entire staff at this hotel. KUDOS TO ESA GWINNETT!!!!!!

What I dislike is that at times, I get to witness irate guests (no fault of the hotel or its employees). We are living in times where everyone wants the microwave treatment forgetting that radiation causes harm. Regardless, the staff is amazing at how they handle themselves with a kind of professionalism that can't be taught. This team and ESA-Gwinnett get it, and I'm here for it.

Convenient location

Bad smell, slow to check in, Cockroaches,