Pool, room nice!

Tv only one channel

Needs renovating and pest control for roaches. still waiting to receive deposit back. which I was unaware was required in the first place.

poor customer service, front desk agent was rude and raised his voice through your the checking in encounter. Ot was totally unprofessional. This ruined my stay here.

The staff tried to accommodate my complaints about the smoking smell in the room. I liked the location and check in process - they were ready for us which was nice and added my boyfriend to the room easily.

The place was incredibly dirty. The towels, bed, the floor. I have never stayed in a place that was that poorly cleaned. There was a toilet cover on the bathroom counter. There was splatters of dirt and what looked like blood on the ceilings and covers. It was disgusting and made me incredibly uncomfortable. They had sprayed air freshener on very strong to try to take over which made me a bit sick.

nothing

management was rude. no privacy. room walls were dirty curtain had holes. roaches!!!

Nothing

No towels, no soap, no toilet paper,,no trash cans.

The staff is great and everything is nice and clean and fresh

the heater didn't work and not enough blankets on the bed

Nothing

Everything

nothing at all didn’t even stay first room we were given keys to hadn’t even been cleaned at all door was open then second room was filthy and smelt like vomit

rude staff and disgusting rooms

I made a reservation. I did it. Now an hour after making that reservation. I followed the instructions for cancelling reservations. That should of been the end of it right. That just isn't the case though. The property proceeded to I don't know (pretend or lie or commit fraud) as if I ever stepped foot on that property and checked myself in. Let think about this. What is the process for checking in? I in person walk into they're front office. Present my state ID and present a credit card for incidentals. That's pretty much it. I did no such thing. Not any one of those step did I do. $233.00 they took and two damn months later and over 5 hrs and to many phone calls between booking.com & hometowne suites by red roof inn on Dunlap Ave, Phoenix, Az. Oh and over a dozen messages and how ever long those took to type up. I earn roughly $40 an hour. I feel I deserve to be reimbursed for my time. For the last two months. I'm truly disgusted by thought of ever using your service or that of booking. com again. Sincerely I wish truly bad days directed to all responsible parties

I made a reservation. I did it. Now an hour after making that reservation. I followed the instructions for cancelling reservations. That should of been the end of it right. That just isn't the case though. The property proceeded to I don't know (pretend or lie or commit fraud) as if I ever stepped foot on that property and checked myself in. Let think about this. What is the process for checking in? I in person walk into they're front office. Present my state ID and present a credit card for incidentals. That's pretty much it. I did no such thing. Not any one of those step did I do. $233.00 they took and two damn months later and over 5 hrs and to many phone calls between booking.com & hometowne suites by red roof inn on Dunlap Ave, Phoenix, Az. Oh and over a dozen messages and how ever long those took to type up. I earn roughly $40 an hour. I feel I deserve to be reimbursed for my time. For the last two months. I'm truly disgusted by thought of ever using your service or that of booking. com again. Sincerely I wish truly bad days directed to all responsible parties

Nothing

Everything

Bed

Faster check in please

I won’t recommend anything in his hostal

everything

nothing

nothing at all horrible

It was cheap.

The bed was horrible. There was no shower curtain. No toilet paper. No trash can. No soap, shampoo, or lotion. There was a stove and fridge but no pots or pans. No plate's or silverware. The homeless people made me not want to walk down the street due to how many there were of them.

The price

Everything else