I paid for 12 rooms for my staff and after the first day one of my instructors notice a $500.00 charge to his debit card. By the rend of the week it had increased to $900.00. Although it was supposed to be refunded, that was held against his card so he was not able to use his card. I had never had this happen before and was not given a clear explanation as to why it was done.

Very nice at check-in and check-out

Location and amenities

good experience

Front desk staff and bar staff were excellent. Best customer service I have received in a very long time.

Awesome!! Great cook

Not much

Internet didn't work from the room, Ants in bedroom, Broken elevator, taped off Valet section, deceptive breakfast advertising.

I liked that it had a bistro and was very clean

The hotel was ok, but our room had an unpleasant smell. There wasn’t a bathroom fan. We liked the pool and the yard sitting outside. The staff was pleasant. We didn’t take the breakfast at $20 extra pp. Ann Arbor seems like a decent town, we just drove around as we only stayed one night.

The reason I would not recommend it is the hidden fees. I booked it at $130 per night but ended up paying $230, of which only $11 was a purchase from the bar. They slapped us with $75 cleaning fee! Considering it smelled when we arrived, the place better be sparkling after us! True, we had a mini schnauzer along but he’s house trained and we had his crate with, so he didn’t cause any extra mess for them to clean. If that was a pet fee, the invoice just states “cleaning fee”, it wasn’t initially disclosed.

It was a cozy, clean and calm atmosphere. Brian took care of any needs that arose during my stay and was so kind. Upon checkout Donielle was very gracious and polite. It was just such a pleasant stay, peaceful. They were very accommodating to our late check-in. Definitely will stay there again and recommend to others.

N/A

Noise

cleanliness and up to date decor

room key did not work, my husband had to go twice but were given a new room

clean

nothing

Smelly room. Noise.