Hyatt Place Orlando/Lake Buena Vista

Employees service

Staff response, facilities and food

The bathroom was faulty, the sink was getting clogged and the door lock was not working.

I liked the bedding and the pool.

Well when I first got to the room, one of the lamps was hanging lopsided, one of the outlets next to the bed didn’t work. The carpet in front of the mini fridge was sticky. There is a phone on the desk of the room but it isn’t hooked up and there is a sticker on the phone as if it was pulled from the box and just placed on the table for decor. Finally in the bathroom, there was hair in the bathtub, the vent exhaust fan didn’t turn on when you flicked the switch on, I had play with the shower diverter ti be able to use the bath because it was stuck in the shower only setting and around the toilet smelled like urine which I had to clean myself.

It’s close to the parks and major attractions. Lots of restaurants around

It’s was really filthy and dirty. We stayed on room 233 (2nd floor) and there wasn’t a mini fridge or a microwave so be aware and don’t bring anything that needs to be refrigerated or stored in a cold place. The carpet in the room and the bathroom were disgusting and even the curtains in the main window next to the elevator were all ripped out but yet still hanging there. When you walk into the lobby you may think the hotel is decent but once you get upstairs it’s a different story.